Inflated tires to wrong pressure
Staff was prompt and professional. Explained what needed to be done to my car. Everyone was professional and friendly.
Paul communicated everything very clearly and kept me posted on everything.
You have a great team that ALL work together & I will recommend your business to my friends!! Thank you so much !!
I was so impressed with Nate’s willingness to work to get a fast and efficient assessment in my car, Michelle’s helpfulness with getting the loaner arranged - I’ve always had excellent service with Smart Motors and this experience cements that impression. Thank you!
Caleb was awesome. Good communication, explained things, suggested things. Very professional.
One tire was losing air. The tech supposedly checked it and said he didn't see anything. When I brought it to costco, they saw a nail right away
The mechanical work seems fine. I should have been reminded of the shop fees that come with service. I was told $140 & it ended up to be $180. You all can do me a favor. I paid for a bulk service promotion about 3 years ago & will have one service remaining going into 2026. If you can extend my paid service package into next year, I’d be grateful. Thanks
It would have been helpful to tell me that the shuttle ride was only one way.
Jenna answered a question of mine and was friendly. Thank you for your service.
One thing I noticed but may have been a choice made and not a detail overlooked. There isn't soap by the sink by the wonderful treats. Thanks for the treats and comfortable waiting area.
Could not be happier. I have always owned Jeeps prior to this Toyota and this is the best car I have owned
Ian was fantastic, I really appreciate having him on the service team. His proactive help is likely the reason I’ll buy another Toyota from Smart in the years to come.
I bought the vehicle used from Smart Toyota a few years ago. Part of the appeal of the sale for me was the guarantee that it was “meticulously maintained” and “had a perfect service history”.
I was surprised to learn today that there were a few recommended maintenance items that should have happened 50k+ miles ago, including service that would have been recommended at the time of when I purchased the car. I have had the car serviced by Smart Toyota several times over the years, and very disappointed that today was the first time the recommended service was brought up. And it is especially frustrating that this wasn’t disclosed during the original sales process.
From my perspective it feels like the prior service people I had worked with weren’t paying attention to what my vehicle needed. And I feel like my sales experience wasn’t as honest as I had originally thought it was. Overall, this whole thing will influence my future business and recommendations for others to work with Smart Toyota.
We were charged for a service we did not ask for or were told about prior to it happening. When I called the service department and asked about this, I was told that the person I was talking to would talk to a manager and give me a call back, and I have not heard anything.
My experience was alright, just Sean wasn't aware that I only need one oil change per year, and secondly, his communication was extremely unclear when he tried to explain why I should take the oil change deal of 5 services over 2 years. He had a hard time laying out the details, so it just took a while to reach agreement and understanding.
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