Just needed 1 hubcap. Called me to come get it. Then told me oh wait you can't buy just one hubcap you need to buy 4 of them. Told me that AFTER i already got to the service center... come on. Also just give me the 1 hubcap?
To accept my contract remaining tire rotation as credit for an oil change was an unexpected delight. Thank you for that!
Great experience. See you soon.
Very nice and took me in right away
I was in and out really quick and didnt have to wait too long. Caleb was able to awnser questions I had and was very kind and courteous. The only one minor thing was that was forgotten was the next oil change milage on the windshield. Its not a big problem just something small that was missed. Otherwise 10/10.
I enjoyed my time with Justin and he delivered outstanding service.
Like the appointment only system, had a good service person
Please provide Union Cab services back to Smart Motors. Discontinuing this service was, in my opinion, was short sighted on your part.
Melissa went above and beyond to make sure our issue was resolved, and that we were consistently updated with communication.
Welcoming, efficient, thorough, clear
Everyone who helped us was professional, thoughtful and thorough. Gregorio took care of us first and called us to keep us informed and answered our questions.
Very efficient process of setting up appointment and the service itself was quick and seem less. Thanks
The car told us we needed to take the car in for maintenance, but it lied. People just had to turn off the stupid message and it cost us $20 to have nothing done. Great. Then we tried to pay cash and it was a whole thing. Ah well. Small potatoes in the grand scheme of life. Nothing wrong with the service provider we had, but not a great experience to have to schedule the appointment and bring in the car for nothing to be done and then to have to pay $20 for nothing needing doing. Dumb program in the car to have a message that can’t be reset by the end user or that lie to the end user saying the car needs help when it doesn’t need anything.
Mallory is a great advisor, knowledgeable, thorough and nice to talk to. She explained everything so well. Thank you!
Everyone was extremely polite and answered all my questions. I had ordered tires, but was unable to make my original appointment. I was told since the date had passed the discount offered in July was not available. I hope this wasn't to big of an inconvenience for Smart Motors.
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