All in all, great service . I should have been offered the one tire that I replaced that was not damaged, just worn .
On my part, I no should have asked for it, which really was my fault.
Malory was great!!
He was helpful and timely-although I didn’t want to need repairs this early on in my new car purchase, Jose exceeded expectations.
Ian was, as always, excellent. He is very knowledgeable and helpful. Great job!!
When I picked up my car, they told me I had a leaky tire with a nail in it. But they don’t fix that there, and I should probably get it fixed somewhere fast. It was really disappointing. They try to upsell me $50 filter, but don’t want to help me fix a dangerous safety issue? I don’t expect them to do it at express lube, but schedule me an appt to get it fixed. I bought this car at Smart less than a year ago. But he told me they only fix tires that were purchased at Smart. The tires were on the car when I purchased it!
Quick and efficient service. Nicely done.
Jesse was very nice he kept me updated and explained what was wrong and how they fixed it. Good customer service is hard to find these days, it was very nice to work with someone you delivered an excellent experience. I would give everyone I encountered a 10/10
Matt was very friendly and professional, he is a Customer Service leader.
Ian was helpful and the recall was short with it being less than 2 days. I was disappointed with my loner vehicle. It was filthy on the inside of the vehicle. It has crumbs, hair, spilled fluids, and dirt. I did go back in and shared with the service rep helping me with the loner. He did come out and tried wiping some crumbs and hair and fluids with a paper towel. He didn’t apologize nor offer another vehicle option. I didn’t have time and he had a line of people waiting. He ensured me that we wouldn’t be charged. I ended up doing a service level cleaning myself but didn’t deep clean it. I realize it was a loner but should have been clean.
Very nice staff. They completed my repair replacement quickly.
Sergio explained things better than anyone has, was very patient and courteous. I'm very grateful to be able to have my car serviced by such a pleasant and capable person Thank you, Sergio!
Service technician was unable to hear or diagnose source of clank sound when driving over bumps. I paid $250 for service that didn’t diagnose the issue which still exists.
Matt was great, give him a raise.
Melissa my rep took good care of me as well as the lady who helped me with my rental. Great customer service. They were a Bkessing!
Thank you so much to you and the gentleman that helped clean out the mouse nest in my cabin filter!!! I very much appreciate it:)
No need to contact me. I scheduled and arrived for a 7:30 am apt for an oil change and tire rotation. I waited in the customer waiting area until 9:30am with no communication from the service staff until I decided to check on the status of my car. I saw my car was moved out into the parking lot thru the window, and when I asked of the status I was told there was no paper work for my car. After waiting a few minutes, I was told my car was overlooked and hadn’t been started on for service. I wasn’t happy that I had been waiting for 2 hours with no update. Then I had to wait another hour for the service to be completed. The positive out of the end result was I wasn’t charged for the service out of inconvenience.
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