Sergio was very friendly and knowledgeable and did a great job in reviewing everything with me.
David was really good to work with.
They never notified us that the car was ready. If I hadn't asked, i would still be at the dealership.
On time. Professional interactions. That’s the norm here
I was given incorrect information by the service department regarding my repair. I was told I needed a new sensor which I declined as the sensor was still working. Upon picking up my vehicle and reviewing notes from mechanic, it was the clip for the sensor that was broken and needed to be replaced. Not happy as now I will have to pay again for labor to remove the bumper to replace the sensor clip. Would appreciate a call to discuss. Thank you.
Jose was super laid back and cared about me and my experience. He communicated with how the process was going and got me in sooner. The job was well done and it was quick.
I have been working with Mallory for almost a year and won't go to anyone else! Always has a smile and wave and great service!
I was directed to main sales office since I needed more guidance about vehicle functions. There, Troy was so patient and explained my needs of operation.i feel more comfortable now. Thank you for your service at Smart Motors.
Cost for an oil change is higher than what I would receive from a smaller and more local provider, and at the same level of quality.
Since it was an emergency with an almost flat tire, they fitted me in to get a new tire on so I could drive.
Burnt out license lamp pointed out burned out. Did not offer replacement of part
Loved how my truck was taken care of. Jesse is a great guy. Love using Smart motors.
When I sign up for a specific time to have something done on our car I really appreciate that the staff attempts to begin the job on time, or close. The person working on my car came to me to make sure what was listed to be done was exactly what I needed. Staff is all very pleasant and hard working.
I must have been told my vehicle would be done “tomorrow” a dozen times. Every time I call he’s busy, one of the rudest comments I’ve ever heard out of a customer service employee “our tech is losing money on this as well” when I’m paying over 10 grand. Wildly insensitive. Awful experience all around.
Excelente atención por parte de Gregorio y el staff de mecanicos
Car service was quick. Feedback on car was easy to understand. I appreciate good customer service.
Personable and awesome. Explained everything, and only recommended what my car needed.
Great experience with Khon! He explains things very clearly and is extremely nice. I hope to get him again next time.
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