So I was Lexie that got the ball rolling. I’ve been dealing with Ian for years but at my ripe old age I had forgotten his name it’s Lexie that brought us together give her a raise
All were friendly and helpful who worked with me. Thank you.
Efficient and professional.
Everything clear and on time Justin was courteous and helpful.
Tyler was great! Good listener and provided excellent customer service by giving information to make decisions.
Greg was very helpful and courteous. I initially sought assistance with a check engine and maintenance light which after a diagnostic test quickly escalated to unexpected items. Greg and I worked through details around warranty items and recalls that helped to save me a lot in the end. Greg was very helpful throughout.
David inspired confidence in me from the moment I handed him my car and he was very kind to me.
I was told my appointment would take 60-90 minutes and I ended up waiting 4 hours for my car to be ready. I understand there was an issue, but it would be better to communicate that it will take longer so I could have gone to work. Really disappointed with the communication. They kept telling me it would be 15-20 minutes, and 45 min to an hour would go by with no updates and I would have to ask for an update.
Quick efficient and well done.
Greg was wonderful to me when I had been there for an hour and was then told that the parts weren’t actually there yet, and so they couldn’t fix my car. He as apologetic and understanding of my frustration! He then called later that day saying how bad they felt about it and were sending me a gas card, which was very appreciated! He is a wonderful asset to smart Toyota!!!
Communication was great. From setting the appointment, checking in, to picking up my car, everything was smooth. Thank you!
Justin was great help. He was really helpful
Very professional and friendly. Told me exactly how long it would take; they were right on time
Very personable and attentive to my vehicle.
Melissa explained what was needed and was very patient and kind
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