Very helpful and efficient staff. Had a great experience!
As always, from the moment of my Sequoia’s drop off to the explanation and breakdown of the assessment and work, everything was well done! Thanks for a GREAT customer service—kudos to our service staff!
Excellent job Sean! I am extremely happy with Smart motors service since you changed to appointment only. I was able to get in the same day. Prior, it took 2 weeks. Previously that was my only complaint about Smart. Now great customer service all the way around.
Thank you and continue keeping up the good work. Leaving on our next trip with confidence knowing our vehicle is in tip top shape.
Service was good. Issue causing me
to bring my car in was improved but
was not resolved entirely.
Sergio was very attentive in keeping me informed. He was also very pleasant.
Everything was on time and professional as expected.
David was courteous, helpful, and professional in our interaction. I was very pleased with all of the staff I had contact with!
Eric was very friendly, professional, and thorough.
Job well done.thanks paul
Car was kept for an extra day but wasn’t even looked at until second day because ‘we got a bit behind’. I told Ian I had videos that show the problem, but he asked me to just email them, then never reached out to find out if I’d sent them when he didn’t get them apparently, and just said he couldn’t reproduce the problem (which I knew would happen as it’s intermittent). When I asked at pickup he just said ‘if you want to try sending them again I could share with Toyota’. It felt like there wasn’t much effort to see the problem at all.
Everything was fine with the service, but there was a weird $23 ish charge for shop parts. I don’t remember getting charged this in previous visits — everything just cost a bit more than expected. And I do understand it’s a dealership
Yesterday's service was the best in my years of having my Prius serviced by Smart Motors. Waiting period for "annual" services (tire rotation, oil change, etc.) was brief compared to other times. I also appreciated the level of care given to my car and the friendliness and respect given to me.
Very thorough. At first I thought it was taking too long. But when they explained to me what they did, I was grateful. Saved me lots of money.
Very nice and keeping me in the loop on my my car care. Way to go
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