Car runs very well. Appreciate getting more
Mies for now.
No complaints here.. Job well done in my opinion.
Very competent and friendly.
I confirmed with your customer service that I had one prepaid service remaining before I scheduled maintenance. When I drove the approximately 40 miles to Smart, I was informed by the service advisor I only had a prepaid tire rotation service, not an oil change.i was disappointed to learn I had traveled that distance for only a tire rotation. In addition, the recall notice I had received was not available to schedule due to the part not being available. So, when I called to schedule I thought I would have a 5 hour appt but then I'd be good. Now I have to make another trip once the part becomes available and I didn't get my oil change without further charge as I had thought. No need to have the service advisor call me, I shared these concerns with Khon and I have no concerns about his interactions, he was pleasant and professional.
Greg was so patient and considerate of us older people (Husband 91 ams me at 83).. as we take longer to follow all these recent issues that happened with a flat tire ;and helping with permission from: great Manager ( Peter Graber’s) ability to
Make use of our time today to take care of our appointment to do it all today! ) and not have to return tomorrow for other appointment with Mamager tomorrow June 19th at 9:00 am.
You guys and Gals always deliver the Best care for each client. ( with such excellent attention to each of our needs!
A Big appreciation for all your good care to each client!????????✅????
She was very professional, polite, and knowledgeable. Great asset to your company
I appreciated the reminders of the alignment and brake fluid that needed replacing. Thank you!
Jesse was fantastic. I was satisfied with the word that was done to my vehicle and the ease with which a loaner car was made available to me as well. I will continue to work with smart Toyota from now into the future.
I had an appointment for an oil change and it still took an hour.
I feel that’s too long. My husband had an oil change at another dealership at the same time with no appointment and his vehicle was ready in about 25 minutes.
Great service and Jenna was very helpful
It was disappointing to learn that a recommended, routine brake fluid replacement was not covered by the pre-paid maintenance agreement we recently started. Had to delay that because schedules didn't allow it that day. None of that is on Jose, though.
Eric was great. Clear, knowledgeable, quick!
Sergio was great - informative, clear, and helpful. The person I spoke with to schedule initially, however, was very terse and not at all friendly or welcoming or informative, and I was left feeling confused and uncomfortable and uncertain that my needs would be met. I had requested “whatever the vehicle is due for” when scheduling, as my vehicle merely said “maintenance required.” Thankfully Sergio called me on the day of the service to inform me of several additional services recommended based on my car’s mileage and inspection, so I was able to obtain the needed maintenance that same day. In summary, my experience scheduling was off-putting and not at all satisfactory, but my interaction with the service technician was very helpful.
Wouldn't go anywhere else
David is a great guy. So easy to work with and your service is A+
The service i received was great & above & beyond what I expected.
David was great! Appts available for the day were scarce as I didn’t have one due to the unexpected car situation. He got me in and saved me from anxiety and money as I only have one car. Great job.
Ian kept me informed on the progress of my car repair and answered questions patiently.
I'm always taken care of.
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