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Real Reviews From Verified Customers

Service Center Review Summary

5 star 524 reviews 58%
4 star 212 reviews 23%
3 star 31 reviews 3%
2 star 72 reviews 8%
1 star 71 reviews 8%
Review Us
Elizabeth V.
5 out of 5
4/14/2026
Very good , person excelent Ryan
Tammi K.
5 out of 5
4/14/2026
My first service experience at Faulkner. Overall a positive experience.
Kevin K.
4 out of 5
4/14/2026
I have had my vehicle serviced at Faulkner for 15 years partly due to the service and professionalism of Ryan. I feel he makes every attempt to get things done that need to be and what he says can be trusted. He has always represented your dealership in a positive way.
Rachel K.
5 out of 5
4/14/2026
Thank you for the best service you provide.
Florence A.
5 out of 5
4/13/2026
He did excellent job
Gokul K.
1 out of 5
4/13/2026
Appointment was at 10:45 am. I was not late in arriving with my vehicle. However, for a routine maintenance the car was only returned after 2 pm and it took me going back to the desk multiple times to check on it.
Marla S.
2 out of 5
4/12/2026
An hour and a half after I checked my car in at 8am for an oil change…I had to go check on the status of my car. No text message update. They said they were just finishing it up. Tech didn’t talk to me about my car or give me any information on possible upcoming service needs (print outs are usually given).
Susan M.
5 out of 5
4/11/2026
Excellent staff
Rex H.
5 out of 5
4/10/2026
Randy was very kind and answered questions at checkout
Jerry M.
5 out of 5
4/10/2026
Fast service thank you
Nataya T.
5 out of 5
4/10/2026
Very good
David F.
5 out of 5
4/10/2026
Randy and Ryan both do a great job.
Dorothy E.
4 out of 5
4/10/2026
I couldn’t ask for better service. Randy is one of the best. Your gentlemen that welcome you and cleans your car is amazing as well. You’ve got a great group of employees. But the first two I mentioned are #1 in my book.
Glenn B.
2 out of 5
4/9/2026
I know the tires were not rotated due to steering wheel shaking I have dealt with for the past 60000 miles, but was charged $50 for it. Now I am concerned what else in this $1100 service was not done. Way too expensive as it was for a 120000 maintenance, but to know things I was charged for were not done destroys trust I have. This vehicle has been at this dealership for every maintenance since I bought it new in 2018. Extremely disappointed and lost trust with this dealership.
Celeste D.
5 out of 5
4/9/2026
I'm always satisfied with your staff at this location. Randy Spitler is professional, pleasant and friendly.
Ted D.
1 out of 5
4/9/2026
When service was paid for. I had to walk around the lot looking for my vehicle. Pushing the lock button to hear a horn beep to locate it.
Michael T.
4 out of 5
4/8/2026
I'm satisfied, but it would be good if we agree on a pickup time that's not going to be met, that we're notified.
Keiren Q.
5 out of 5
4/8/2026
Randy was polite and very helpful!
Susan P.
5 out of 5
4/8/2026
Will definitely let them know the service was excellent
Sergey K.
5 out of 5
4/8/2026
Randy was quick to respond with whatever questions I had and service technicians were quick at their service. 5 stars

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