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Real Reviews From Verified Customers

Service Center Review Summary

5 star 531 reviews 58%
4 star 216 reviews 23%
3 star 31 reviews 3%
2 star 73 reviews 8%
1 star 72 reviews 8%
Review Us
William R.
5 out of 5
8/20/2025
NONE
Leontia C.
5 out of 5
8/20/2025
I have used no other service department in the four years I've lived in Harrisburg. Results matter to me. I've always been satisfied.
Juan J.
5 out of 5
8/20/2025
Randy it is a phenomenal support always, I am extremely satisfied with his service, proactive attention and support. Tremendous person quality!
Julie T.
5 out of 5
8/20/2025
All my questions were answered and the staff was very efficient and kind.
Debra L.
5 out of 5
8/20/2025
Professional & courteous. Work performed in timely manner.
Mike M.
5 out of 5
8/19/2025
Randy & team did an Exceptional job in diagnosing & repairing my Taco. They also excelled in keeping in touch with updates AND completing the work before I thought it would be done. Did I mention they were WarLords when it came to dealing with my fleet company?? Top marks all around!!!
Barbara W.
5 out of 5
8/19/2025
Ok
Alan R.
5 out of 5
8/19/2025
Excellent at his job. Great customer service.
George P.
5 out of 5
8/19/2025
Super professional and knowledgeable
Micheal G.
2 out of 5
8/19/2025
When I first had my truck in to be checked they told me it needed my BSM sensors replaced and that it would be 2-3 days to get the parts. I never received a call so after a week I called and nobody answered so I left a message. Nobody called me back. I waited another couple of days and called again. They confirmed that they had the parts and could do the repairs. So not only did they not call me to tell me they had the parts, they didn’t even return my call to them. To go along with it, every times I go into the service area it’s like nobody wants to help you. Faulkner Honda service is so much better to deal with. I was surprisingly very disappointed with the service. Good note: I’m happy with the repairs made to my vehicle (oil change and BSM monitor replacement.
Kevin G.
1 out of 5
8/19/2025
Car is leaking in the area that was worked on I’ve spent $2000 on this car at your facility I am way passed upset . Not to mention I came in to got my alternator fixed and you recommend the water pump is leaking which I’ve NEVER had issues with until you fixed the alternator.this car is for my daughter and unfortunately I have to call again and be more inconvenienced by your garbage and be charged again.
Don H.
5 out of 5
8/19/2025
Everything went well
Chris S.
5 out of 5
8/19/2025
Lee Sprout was very nice & understanding
Linh T.
5 out of 5
8/18/2025
Great service as always!
Ronald B.
5 out of 5
8/18/2025
Thank you for your service.
Marie M.
5 out of 5
8/16/2025
All employees were very professional and courteous.
Ellen C.
4 out of 5
8/16/2025
Long wait for a check up on a new vehicle. But people were very nice. Waiting room nice too
Catherine H.
4 out of 5
8/16/2025
The work was completed on time, within the 1-1/2 hour estimate.
Frances K.
5 out of 5
8/16/2025
Yes absolutely was very satisfied with the service I received for my 21 Toyota Corolla. The staff as always are very polite and I was in and out in a timely manner. I thank all the staff that work so hard. I lot of people ask me if I like my Toyota and I tell them I love it. So thank you all at Toyota and keep up the fantastic job you all are doing on Paxton St in Harrisburg Pa. Thank you!!!!!! ????
Susan B.
5 out of 5
8/16/2025
Very courteous, well done. Thanks!

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