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Real Reviews From Verified Customers

Service Center Review Summary

5 star 525 reviews 58%
4 star 212 reviews 23%
3 star 31 reviews 3%
2 star 72 reviews 8%
1 star 71 reviews 8%
Review Us
Micheal M.
5 out of 5
1/8/2026
Completed service in timely manner and wash the car. Thank you
Carolyn W.
1 out of 5
1/8/2026
I only received a text message to tell me my car was ready in the time that I was told however, I was not informed that it was set back to the manufacturer defaults I had assistance when I purchased the car. Now I need to figure it out myself
Priscilla Y.
5 out of 5
1/8/2026
Completely satisfied with service done.
Sedig A.
2 out of 5
1/8/2026
No comment, I am going somewhere else.
Holly P.
5 out of 5
1/8/2026
Randy was super friendly! The port man was also so friendly!
Jane S.
4 out of 5
1/8/2026
Lee fit my urgent tire service in on a very busy day! Much appreciate his service as well as the entire Faulkner team!
Kelvin C.
5 out of 5
1/8/2026
Great service and good communication
Kaneza N.
4 out of 5
1/7/2026
No additional comment
Jeffrey M.
5 out of 5
1/7/2026
John and Ryan are great!
Kathleen R.
2 out of 5
1/7/2026
All the extra services that they suggested to me today were not listed on my receipt. I chose not to do any more than my oil change today but I don’t remember the other suggestions they offered. It was on a text when I was there but it is no longer there. Just curious what other services were recommended. If they are that important I would think they would want me to know about them.
Lilliana N.
2 out of 5
1/6/2026
Worst experience in Toyota, about service. The agent that make my check in was arrogant and never offered car wash service. He was rude and make me feel uncomfortable.
Bobbi S.
5 out of 5
1/6/2026
Ryan England is an excellent service advisor - knowledgeable and personable. I appreciate he advice and thoughts relative to the service of my RAV4. Thank you Ryan.
Daniel H.
1 out of 5
1/4/2026
On the first visit to Faulkner Toyota and the first time I've ever had someone other than myself change the oil in one of my cars, I had decided to check the oil before I left the dealership. It was over filled. I can't even espress how unacceptable this is.
Daryl H.
4 out of 5
1/4/2026
Honest experience involving 2 desired outcomes, but only able to afford one. Diagnostic process was lengthy but had to go with safety versus performance. Just hard to handle how expensive things have gotten.
Lisa C.
4 out of 5
1/4/2026
I was very pleased with the quality of the service and that they didn't try to sell me a new battery when I didn't need one.
Jeffrey R.
5 out of 5
1/3/2026
Great service
Julius S.
5 out of 5
1/3/2026
Very prompt, efficient and courteous process. Thank you very much.
Victor B.
5 out of 5
1/1/2026
Excellent, informative and very professional. .
Robert B.
2 out of 5
1/1/2026
Work and service were excellent, as usual, but when I got the car home and my wife went to take it, the tire pressure light was flashing on the dashboard. I called the dealership back at 4:30 p.m. when this happened, but there was no answer. Of course it is New Year's Eve. Other than that excellent service as usual. My number where I can be reached to ****-****-xxxx. My wife's number is ****-****-xxxx..
Cassandra L.
5 out of 5
1/1/2026
Ryan and the whole team are always professional and courteous. The always provide excellent service and are a pleasure to deal with. Thanks for all you do.

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