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Real Reviews From Verified Customers

Service Center Review Summary

5 star 525 reviews 58%
4 star 212 reviews 23%
3 star 31 reviews 3%
2 star 72 reviews 8%
1 star 71 reviews 8%
Review Us
Anita P.
4 out of 5
2/12/2026
Everyone is always so nice and professional. I don't mind going to the garage when I am treated like a person rather than a dumb woman that doesn't know anything about cars.
Navarro W.
5 out of 5
2/12/2026
Keep up the great work guys!
Elinor G.
5 out of 5
2/12/2026
Everything was done on time and staff is always friendly and helpful.
Michael F.
5 out of 5
2/12/2026
QUALITY PEOPLE QUALITY SERVICE THANK YOU
Mark P.
5 out of 5
2/12/2026
Randy is very good and customer centric. He is an asset for your company
Tyler B.
4 out of 5
2/11/2026
Only complaint is a loaner would have been nice. Otherwise perfect.
Barbara B.
2 out of 5
2/11/2026
Everything was great until I got in the car and had to fix the seat, mirrors and time. Guess it’s part of having the car serviced. I’m a nit picker.
Vernon D.
5 out of 5
2/11/2026
Timely and professional
William M.
5 out of 5
2/10/2026
Excellent service
Michael Z.
5 out of 5
2/10/2026
Ryan was fantastic. Always professional and knowledgable and kind. He enabled great service. My thanks to him and the rest of the Faulkner team.
Adidayanto K.
4 out of 5
2/10/2026
Lee is the best.
Lisa S.
2 out of 5
2/10/2026
Ryan was very calm ion a very hectic Monday morning where it appeared his coworkers left him to manage the busy morning on his own. My disappointment is not so much with Faulkner but the new Toyota 4Runner. This is my 5th 4Runner. We were so excited for the new model. It has been extremely disappointing to say the least. There is definitely a shifting issue. The service department has done what they feel is the best work, however, just because there is an 8 year 80000 mile coverage on the transmission, isn't sitting well with me right now. Sometimes too much change is just that.....too much. I wish I was still driving my 2021 4Runner.
Richard J.
5 out of 5
2/8/2026
Service was quicker than expected. Very personable throughout the whole process.
Jorge C.
1 out of 5
2/7/2026
I took my car in yesterday for an oil and filter change. My vehicle has a light-colored interior, and today I noticed that the person who serviced it got grease all over the door panels. I think they should be a little more careful. My car is a 2025 model, I try to keep it clean, and I expect that when I bring it to the dealership, they will return it in the same or better condition.
Palasse N.
4 out of 5
2/7/2026
Appreciate
Mark E.
1 out of 5
2/7/2026
This is my first vehicle purchase from Faulkner Toyota. I have previously dealt with Rahal. This was my first service on a 2025 4Runner Platinum. It consisted of tire rotation, fluid checks and a multi point inspection. Pretty straightforward. My appointment was at 9:15 am. I was there at 9 am. The service was completed at 11:15……yep 2 hours. In addition to the time involved….unlike Rahal, the vehicle was not washed. This review is no reflection on the service provided. For what was preformed, 2 hours are not acceptable. I will also say this is based upon this singular experience and may not necessarily be the norm for Faulkner Toyota.
James George.
1 out of 5
2/7/2026
Took over five days for someone to answer the phone… left a few messages. No recall back Car was promised at 11:30 retrieved until afternoon…. Thought you would be better.
Bogdan C.
4 out of 5
2/7/2026
Wait time was 1.5 hour for 10k service. Not a negative, can it be shorten down to 1 hr?
Thomas B.
5 out of 5
2/7/2026
Great service as always
Matt S.
4 out of 5
2/6/2026
Could you please tell the serveice tech that the ecu issue was most likely caused by the aftermarket stereo. There is a setting that allows it to disconnect from the can bus. This allows the scan tool to work properly. The setting in my stereo was set to enabled, thus cauding an issue. I leaned something today as well! Thanks.

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