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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1581 reviews 53%
4 star 709 reviews 24%
3 star 107 reviews 4%
2 star 274 reviews 9%
1 star 323 reviews 11%
Review Us
Ruth H.
1 out of 5
4/3/2026
My front bumper has a large scraped section that was not there prior to dropping my vehicle off this morning.
Martin R.
4 out of 5
4/3/2026
Everything went well and as I had hoped and requested.
Sherry C.
2 out of 5
4/3/2026
Service was good. Wish you had kept me updated on things being done. I knew would be about 4 hours or more or I would have been upset about the length of time
Dennis L.
4 out of 5
4/2/2026
Beth knows me well and does well on updating me on the maintenance. I always look forward to working with her.
Barb M.
4 out of 5
4/2/2026
Preformed an oil change. Were waiting for me when I arrived and was finished and checked out in an hour. I really appreciate that my appointment time was honored and I was able to return to work quickly.
Shelmas S.
4 out of 5
4/2/2026
I've been upgrading my 4runner for a few weeks now and have worked with Beth on a few of them. She was incredibly professional and very helpful.
Greg S.
1 out of 5
4/2/2026
After returning home, I received an update with my multi-point inspection results with an estimated cost of 990.59 to mount and balance 4 tires. While two of the tries are showing a tread depth of 3 and apparently need to be replaced (less than 35,000 miles on them), the other two tires have tread depths that don’t indicate replacement (the rr tire has a tread depth of 9). I also see that I’ve been charged a 9.48 service fee. What’s that about?
Glenn F.
5 out of 5
4/2/2026
Excellent service
Lane B.
5 out of 5
4/1/2026
Excellent service and friendly environment definitely recommend the dealership to friends and family.
Dylan S.
1 out of 5
4/1/2026
Plan to call in, I have several things to discuss.
Larry N.
4 out of 5
4/1/2026
Ray Brown is the man!!
Tam V.
4 out of 5
3/31/2026
She listened to my explanation of problem, relayed to Mechanic and inwas only there 15 min
Mitchell C.
5 out of 5
3/31/2026
Beth is incredibly talented and helpful.
Dawn C.
4 out of 5
3/31/2026
The required maintenance was done very quickly and Ray Brown was very helpful I also felt the Service was reasonably priced.
Aj R.
4 out of 5
3/29/2026
Steve was cool. The service was very slow. Also, my tires were rotated and now my steering wheel is off center. Also, my tires were all inflated to 40 psi. That is the maximum before danger and the recommended pressure for my Camry is 35. Big miss on both of those instances.
David D.
5 out of 5
3/28/2026
Quick and easy!
Kristi S.
2 out of 5
3/28/2026
I am working on a tight budget and I called before booking an appointment for brakes. I was quoted pricing over the phone, I was aligned to that so I scheduled service. Then when the truck was in service, discovered I apparently needed front rotors too, so I asked about pricing for that and it was also suggested that I get brake fluid replacement so added those two on. And during the call speaking with Beth, she quoted $1000 plus tax. So I specifically asked about it being roughly $1,100 after tax and was told yes. When I came to pick up the truck I was asked to pay $1260. So it was frustrating to be surprised with additional fees I wasn't told about before agreeing to the work. I also do not agree with the $49 MISC fees when I paid for all the parts, all the hours of labor and taxes. Having pricing transparency is important to customers and shows integrity. Not having transparency causes frustration and loss of business. I am considering changing where I take my truck for service in the future due to these and other issues I have experienced servicing my Toyota Tundra pickup truck at Lewis Toyota in Topeka Kansas.
Carol C.
4 out of 5
3/28/2026
Not a long wait. Thank you Beth and crew.
Xenia S.
5 out of 5
3/28/2026
I am incredibly grateful to Ray Brown for his exceptional professionalism. Thank you for your great service!
Linda L.
5 out of 5
3/27/2026
Yes I was satisfied

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