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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1647 reviews 53%
4 star 737 reviews 24%
3 star 112 reviews 4%
2 star 282 reviews 9%
1 star 345 reviews 11%
Review Us
Stacy D.
5 out of 5
5/30/2026
My car was well taking care of
David C.
5 out of 5
5/29/2026
Very pleasant and efficient. Work done on very short order. Very pleased.
Johnathan N.
5 out of 5
5/28/2026
Beth was very pleasant to work with in addressing my issues.
Camille J.
4 out of 5
5/28/2026
My husband, Mike, brought the RAV in for me this time. He said everything went well and service was right on time!
William M.
2 out of 5
5/28/2026
My oil change was scheduled for10am but was told it would take two hours. Luckily, I brought a book to read.
David S.
1 out of 5
5/28/2026
Price charged not what was quoted due to shop and service fees on a battery replacement. Work was sloppy I opened the hood and placed the terminal post cover. It was left dangling on the battery cable. This I did before leaving the lot. I am not new to the Toyota family.Just Topeka. I’ve owned a 2010 venza, a 2014 Highlander. a 2017 Lexus rx350 and this 2019 Lexus rx350. All my vehicles were low mileage . My 2019 has approximately 28,700 miles. All the cars were well cared for. I don’t like sloppy work and “ball park” quotes ( unless I am told upfront the is ballpark)
Brian C.
3 out of 5
5/28/2026
Please change our address on your records to: 1442 SW Collins Ave. 66604 Thank you!
Debra H.
2 out of 5
5/28/2026
The service was fine and it got fixed properly. However during the multiple times I called today I was either unable to get an answer and then was unable to reach the person that I was asked to contact resulting in a lot of being given the "run around". If it was communicated to others what I was needing , it would have saved alot of time and headache
Dawna P.
4 out of 5
5/28/2026
Beyond excellent service! I wasn’t sure I was driving the same car! Very smooth. Braking very smooth. My car has been a pain lately, but I appreciate Lewis Toyota for doing me right and cutting me some breaks. Ray as usual is easy to talk to and goes over and above! Very pleased.
Gabriel M.
3 out of 5
5/28/2026
They took a while to resolve me, but the I finally got solutions and that is important.
Susan B.
1 out of 5
5/27/2026
I was there for 2 hours for an oil change. No communication until I finally asked why it was taking so long. Was told my oil plug was stripped. This is the second time this has happened to me there. I have lost faith in your maintenance department.
Larry W.
5 out of 5
5/27/2026
Ray did a great job and friendly
Carlos V.
5 out of 5
5/27/2026
Accommodating and expedient. Best oil change I’ve had.
Timothy H.
4 out of 5
5/27/2026
Been going to toyota ever since I have owned a toyota, that's about 35 years. Great mechanics that let me watch and ask questions. I will ALWAYS buy toyota!!
Kelly C.
3 out of 5
5/23/2026
YOUR ITEMIZED BILL IS INDECIPHERABLE. I was unable to make the charges add up. I was unable to tell if my 10% coupon was included. I did find a dirty black carbon filter on my car seat. I hope it wasn't important.
Jennifer A.
5 out of 5
5/23/2026
Lewis Toyota of Topeka has always done a wonderful job serving me and servicing my vehicle. I have always been pleased with them and the timely manner that they do things in. Ray Brown was very professional, respectful, and courteous. He was very informative and explained everything clarity and ease. I was very happy with him and the service that he provided. I would recommend Lewis Toyota of Topeka to anyone and would highly recommend Ray Brown.
Stephen M.
5 out of 5
5/23/2026
Beth was great!
Steven B.
5 out of 5
5/23/2026
Very thorough. Thank you!!
Melissa G.
5 out of 5
5/23/2026
Always great service! Thanks to the team!
Lisa M.
4 out of 5
5/23/2026
Beth was extraordinarily helpful and understanding. I am grateful for the work done and service given! Glad to be back at Lewis toyota!

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