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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1580 reviews 53%
4 star 709 reviews 24%
3 star 107 reviews 4%
2 star 274 reviews 9%
1 star 322 reviews 11%
Review Us
John H.
4 out of 5
6/3/2026
Beth is great ????
Joe B.
4 out of 5
6/3/2026
Ray is one the reasons we bring our cars to Lewis.
Timothy H.
4 out of 5
6/3/2026
Got a flat tire. Got right in. Was given a loaner which I did not expect! It took customer service to a new level!! Thank you so much!
Francis G.
5 out of 5
6/3/2026
Accurate assessment and prompt service.
Gabriel M.
2 out of 5
6/2/2026
No solution to my problem
Curtis B.
1 out of 5
6/2/2026
I tried to contact service 2 twice today didn't get to speak with Beth even left a message to call me back I haven't got a call back yet
Bob L.
5 out of 5
6/2/2026
Beth in the service department was extremely helpful!
Scott A.
2 out of 5
5/30/2026
To clarify I didn't interact with Beth, but a young blonde female. While I'm sure my maintenance was done just fine, I was informed that I needed to pay despite having a maintenance package.
Joseph T.
5 out of 5
5/30/2026
Good and timely service
Stacy D.
5 out of 5
5/30/2026
My car was well taking care of
David C.
5 out of 5
5/29/2026
Very pleasant and efficient. Work done on very short order. Very pleased.
Johnathan N.
5 out of 5
5/28/2026
Beth was very pleasant to work with in addressing my issues.
Camille J.
4 out of 5
5/28/2026
My husband, Mike, brought the RAV in for me this time. He said everything went well and service was right on time!
William M.
2 out of 5
5/28/2026
My oil change was scheduled for10am but was told it would take two hours. Luckily, I brought a book to read.
David S.
1 out of 5
5/28/2026
Price charged not what was quoted due to shop and service fees on a battery replacement. Work was sloppy I opened the hood and placed the terminal post cover. It was left dangling on the battery cable. This I did before leaving the lot. I am not new to the Toyota family.Just Topeka. I’ve owned a 2010 venza, a 2014 Highlander. a 2017 Lexus rx350 and this 2019 Lexus rx350. All my vehicles were low mileage . My 2019 has approximately 28,700 miles. All the cars were well cared for. I don’t like sloppy work and “ball park” quotes ( unless I am told upfront the is ballpark)
Brian C.
3 out of 5
5/28/2026
Please change our address on your records to: 1442 SW Collins Ave. 66604 Thank you!
Debra H.
2 out of 5
5/28/2026
The service was fine and it got fixed properly. However during the multiple times I called today I was either unable to get an answer and then was unable to reach the person that I was asked to contact resulting in a lot of being given the "run around". If it was communicated to others what I was needing , it would have saved alot of time and headache
Dawna P.
4 out of 5
5/28/2026
Beyond excellent service! I wasn’t sure I was driving the same car! Very smooth. Braking very smooth. My car has been a pain lately, but I appreciate Lewis Toyota for doing me right and cutting me some breaks. Ray as usual is easy to talk to and goes over and above! Very pleased.
Gabriel M.
3 out of 5
5/28/2026
They took a while to resolve me, but the I finally got solutions and that is important.
Susan B.
1 out of 5
5/27/2026
I was there for 2 hours for an oil change. No communication until I finally asked why it was taking so long. Was told my oil plug was stripped. This is the second time this has happened to me there. I have lost faith in your maintenance department.

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