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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1581 reviews 53%
4 star 709 reviews 24%
3 star 107 reviews 4%
2 star 274 reviews 9%
1 star 323 reviews 11%
Review Us
Dianna W.
4 out of 5
4/18/2026
Beth was extremely helpful and answered all my questions in language I could understand. Including questions about functions in the van. I am very pleased with the promptness the issue was corrected.
Donna S.
5 out of 5
4/18/2026
I was very pleased with the service you provided. Beth was professional, knowledgeable and had a great attitude. Thank you for the prompt and pleasant service. Donna S
Roger G.
5 out of 5
4/18/2026
Thank you for keeping me posted
April S.
2 out of 5
4/18/2026
All staff were friendly, polite, courteous. Waiting room great. But…I made an online appointment for a basic oil change and tire rotate at 9 30 am. I showed up at 9 20 am. Car was done at noon. Given that I had an appointment, it seemed a bit long to wait. And at cashier, I was told using a credit card would charge me a fee, so I paid with my debit and not my Cash Back card, which I prefer. Otherwise it was a great experience. I did not, however, anticipate a 2.5 hour wait.
Kowanno P.
5 out of 5
4/17/2026
Will do!
Marc G.
5 out of 5
4/17/2026
Steve and his team did a great job on both of our vehicles today! Thanks everyone!
Lisa T.
5 out of 5
4/17/2026
Ray was very friendly and confident in getting the issue fixed.
Shelmas S.
2 out of 5
4/17/2026
I dropped my vehicle off on 4-15-26 at around 10:30 and didn't receive it back until the following morning, this was a huge inconvenience and keeping me in the loop would of helped but I received no info on my vehicle.
Terry D.
5 out of 5
4/17/2026
I appreciate your care and expertise always !! Thank you !!
John R.
5 out of 5
4/16/2026
Much easier than I expected.
Francine S.
4 out of 5
4/16/2026
Look forward to the survey. It will show top scorescore!
Michael M.
5 out of 5
4/15/2026
Steve is always friendly and knowledgeable. Communicates well.
Sandra P.
5 out of 5
4/15/2026
First time to service dept and impressed!!
Shirley D.
5 out of 5
4/15/2026
I appreciate the thoroughness of your crew.
Nicole D.
5 out of 5
4/15/2026
Steve is always so personable and provides very professional insight to schedule, service recommendations, etc.
Gary C.
5 out of 5
4/14/2026
Always a pleasure working with Beth and Lewis Toyota….prompt, thorough professional care
Michelle M.
1 out of 5
4/14/2026
My air conditioner still does not work. It worked when I picked it up and drove it back to my office. But once I got in it tonight to drive it home, the air conditioner does not work.
Mary M.
5 out of 5
4/14/2026
Ray provided exceptional service, very professional and also very very friendly. He’s a great listener to my issues with my car.
Ronald C.
2 out of 5
4/11/2026
Not sure where to start. Documented instructions were ignored, and while the unauthorized work was written off the bill, we were then billed for 15 hours of service from the technician on the same day. I’m relatively sure in the 9 hours you had the car that is impossible. After much effort part of the “extra” labor was also written off. I had asked to have the spark plugs changed out since it was the 120K mile service However, no one mentioned that doing so would be $450. I guess it’s my fault for not asking, but Ive never seen changing out a set of plugs cost $450. Every time we bring the car in there is some wonderful surprise waiting in billing. This was for all purposes our last visit. I would rather drive to Crown.
Mark T.
5 out of 5
4/11/2026
Went well and was timely

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