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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1598 reviews 53%
4 star 716 reviews 24%
3 star 109 reviews 4%
2 star 276 reviews 9%
1 star 330 reviews 11%
Review Us
Gregory S.
5 out of 5
1/5/2025
Top shelf service!! Keep it up. BZ!!
Robert J.
5 out of 5
1/4/2025
Knowledgeable, responsive, kept me informed about my vehicle. Great service advisor! Thanks!
John H.
4 out of 5
1/4/2025
Beth is great to work with.
Mark H.
4 out of 5
1/4/2025
Beth does an amazing job and is a tremendous asset to your dealership
Mike R.
5 out of 5
1/3/2025
Beth is always awesome. You should definitely give her a raise!
Jeanne U.
1 out of 5
1/3/2025
We had to wait much longer than our appointment time was scheduled for. We had other plans that had to be changed because it took so much longer than was expected.
Thomas A.
4 out of 5
1/3/2025
Friendly and timely and totally clear!
Micheal M.
2 out of 5
1/3/2025
I was given an 11:30 vehicle service APPOINTMENT. I arrived on time to discover I was # NINE in line??? It's Inconsiderate to be given an appointment that's not honored. Having driven from Manhattan, I'll expect a loaner car next APPOINTMENT.
Jeremiah C.
5 out of 5
1/3/2025
Beth kept me informed and was very helpful
Alan T.
5 out of 5
1/1/2025
Beth Knaup is excellent to work with and makes each trip there a pleasant experience.
Kyle G.
5 out of 5
1/1/2025
Thanks for all your support. I appreciate it.
Penny S.
5 out of 5
12/31/2024
Excellent service
Steve W.
5 out of 5
12/31/2024
Thank you!
Christine H.
2 out of 5
12/31/2024
My 2:30 appointment meant nothing. My car did not enter the shop until a 4:07 text and report on check list which I took as the car was done. I waited 10 minutes for Beth to come get me and then went to pay as I had an amount. When I have called for an appointment it seems like any day is wide open and I now know it is just to car in your que and the time means nothing. I usually take an early morning time and don’t have this issue.
Jocelyn P.
4 out of 5
12/31/2024
Always a great experience with this dealership! No complaints and each visit is done in a timely manner.
Becky D.
5 out of 5
12/31/2024
The world to was done in a timely fashion. All were quite professional.
Jana P.
4 out of 5
12/31/2024
Beth was great. She even spoke to Lexus in KC on my behalf to get my repair covered by the available customer support program ( which Lexus denied when I spoke to them previously). Lewis Toyota Beth saved me nearly $1000 as a result of her tenacity! Thanks Beth!
Anna U.
3 out of 5
12/29/2024
Only concern is my truck still says maintenance soon so will call tomorrow to bring back in
Devin W.
1 out of 5
12/28/2024
2 1/2 hours for an oil change is uncalled for. When the truck was done it was outside for at least 10 minutes and no one came to get me. I had to ring the bell and the lady had to make the bill. I was charged for 7 it's in a vehicle that only holds 6 at the most. I'm very displeased.
Kristie S.
1 out of 5
12/28/2024
I was charged for a tire rotation/brake check but in the video of the mechanic showing what he did, he said the tires weren't taken off so the brakes weren't checked. It also means the tire rotation wasn't done. I called to discuss this and was told I would get a call back, which I didn't get.

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