Great no Hassel easy friendly service
All good! Friendly, easy to talk to, competent and got the job done.
5star service the best and reason I come back thanks again
The experience I received at Toyota, from Steve Ramer on the service drive and Angel handling my check out, was seamless. Thank you for making it easy to do business with Toyota
I appreciate how Beth listened to me and my concerns and saw my frustration. I didn’t feel that way the last two times I had brought my car in for the same issue. Thank you.
I was disappointed in the service provided by Lewis on 01.08.25 and 01.09.25 for the following reasons:
1). Tire sensor illuminated within one week of new tires being put on at Lewis on October 16, 2024. The car was brought to Lewis and it was found one tire had a screw in its sidewall. This tire was replaced.
However, the tire sensor continued to illuminate and the Toyota app confirmed a decrease in tire pressure several times between October 25, 2024 and January 3,2025. Air was added at home each time for a maximum of 40 psi.
Tire light came on again Friday, 01.03.25, but due to the snow storm affecting Topeka during this time it wasn’t possible to bring the car in until 01.08.25 when I brought it in for inspection of the tires. Following this service provided by Lewis on 01.08.25, the Toyota app indicated the tire pressure was between 49-51 psi Thursday morning, 01.09.25.
On 01.09.25, following an email to Mike Hogg suggesting the problem may be leaky valve stems, the car was once again taken to Lewis where it was finally discovered the rear passenger tire had a leaky valve stem. This was not communicated to me by Beth A until I sought her out for an update. I had been waiting an hour with no update or communication provided.
2). When picking up the car on 01.09.25, an oil stain was noted on the driver’s seat after work was completed. This stain was not present when the car was left with the adviser. To have Lewis remove this stain would have necessitated yet another drive to Topeka, 25 minutes one way, in snowy and icy road conditions. I cleaned the stain myself to ensure the stain was removed properly and thoroughly.
Additionally, neither the seat nor the driver’s side floor appeared to have been protected with plastic before being serviced.
3). Before being informed of the resolution of the tire concern, the reason for this visit, I received a message which indicated immediate attention was needed regarding fuel, coolant and the battery, at a the cost of $109.00. All of these were checked off as green on the inspection sheet included in the message. After tracking down Beth A., the adviser of record, it was explained to me this is a winterization package. I had to ask specifically for an update on my tire concern, the reason for the visit.
Speaking with the customer in person rather than launching an email or text with additional work and/or expense is a much better method for disclosing concerns found on inspection by the technician. This allows the customer to ask questions and make a more informed decision regarding the approval of additional work to the vehicle.
4). When my car was ready, it was not disclosed to me by Beth A. where it was located. Additionally, it was parked too closely to other vehicles in an icy parking lot making it more difficult to leave the parking space.
Thank you
I bought a battery from you almost 3 years ago(2 weeks shy of 3 years). I paid $144.00. The battery says on it that there is an 82 month warrant(7 years). I kept having to jump start my car so, I made an appointment to get it replaced. After testing the battery I was advised that it was bad and it was going to cost me $130.00. Because Toyota only gives a 2 year warranty. And i would have to pay 50% of the new battery price. Then why put batteries in that say 84 mo warranty?.
Before paying, I went to the parts counter and the guy said yeah the price of batteries has went up. I told him there is no way they went up that much. He did agree to lower the price of the battery to $72 plus labor. And advised me that with a brand new battery the warranty does not start over. How much sense does that make? NONE! When something is bought new. The warranty starts from the purchase date.
This whole experience makes NO sense to me. I did not have time to argue this point because i had to get back to work. Changing a battery took 1 1/2 hours.
I don't feel like I should have paid for the battery because it says 82 mo warranty. Nothing on my paperwork says that the warranty is only for 2 years(58 months less the what is printed on the battery). I also see a $5.00 misc charge that i don't know what it is for. I want my $77 back.
Friendly, prompt, and we’ll done!
Only issue I had and not really important just odd. When I came back a few hours later to pick up my vehicle, it was parked out in the lot with the back windows rolled down. Very cold day, so I know they were up when I brought it in at 0800.
Steve does what he can to provide the best customer service! I feel he is ready to help anyone attack any obstacle they may have to help them find a way to fix the problem.
Thank you Steve fir your dedication!
Very happy with the service
Great job by your service folks. Made my day!
Steve did an excellent job
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