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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1598 reviews 53%
4 star 716 reviews 24%
3 star 109 reviews 4%
2 star 276 reviews 9%
1 star 330 reviews 11%
Review Us
Holly F.
4 out of 5
1/18/2025
Steve and Angel were WONDERFUL
William M.
4 out of 5
1/18/2025
Beth and the other employees at Lewis Toyota took care of me today. Everyone was polite, and the price for the services rendered seemed reasonable. Beth described what was wrong and what was resolved in a way that was easy to understand. Hopefully I don’t see you all for a while, ha, but when I need more service and maintenance for my Camry I will most likely be back!
Matt R.
4 out of 5
1/18/2025
Steve is great.
Brandon B.
5 out of 5
1/18/2025
I appreciated how he listened and kept things cost efficient.
Kathleen B.
4 out of 5
1/18/2025
Beth is wonderful
Rex L.
2 out of 5
1/18/2025
We made an appointment for 10:00 and it took 2 hours to get an oil change, why did I make an appointment, every body in the waiting room waited at least 2hour for there cars. We were told it would take 1 to1:30 that needs to be looked at, we have had good service, so something’s wrong i
Carol W.
5 out of 5
1/18/2025
Great job in getting my car done when I really needed it . The car needed its 90,000 mile update and although reap busy they got my car done sooner than they expected. Service personnel did a fabulous job. Really friendly and accommodating
Dorothy F.
5 out of 5
1/17/2025
I've worked with Steve when he was in sales and now in the service area. He is an excellent representative for Toyota. I always feel very comfortable with him,knowing he isn't going to talk down to me and is always caring about my needs.
Margaret B.
3 out of 5
1/17/2025
She was very kind and checked to see if we were eligible for a military discount.
Ryan W.
5 out of 5
1/17/2025
Thanks! Great service always!
Dale U.
4 out of 5
1/17/2025
Beth is the best…
Bradley B.
5 out of 5
1/17/2025
X
Gary B.
5 out of 5
1/17/2025
Great service
Jeff H.
2 out of 5
1/16/2025
I let Mike Hall or the Service Manager that the department was a **** show. I had quit going to Lewis because it was a minimum of a two hour wait for just regular oil change and tire rotation. I decided after a couple years I would try it out. So sad that once again it was over two hours. What is the purpose of an appointment… really. Now I was asked if a credit on bill or “take care of it” was offered. I could care less and that was not my point. Also your text document for service being done… sad. I had a BG on there and did not know what it was. I prefer to talk with a rep like I get at other places. The digital piece just makes your department look lazy. Bottom line I bought my Avalon there along with my Camry. John Dasher did an excellent job. I prefer to take my vehicles to Crown in Lawrence no matter the mileage or inconvenience as a Topeka person. They do a great job taking care of customers. I am going to be getting rid of my Avalon in a couple months. I think I will by pass on Lewis. Jeff H
Mary H.
5 out of 5
1/16/2025
Great service ????
Debra M.
4 out of 5
1/16/2025
Beth was very helpful. However, I waited more than 30 minutes just to get a confirmation that I was scheduled for a courtesy service pickup when I called the general office line. I ended up finding a alternate option and called Angel to cancel the courtesy pickup. I really appreciate having the courtesy service and had not experienced such a delay before.
Drew L.
5 out of 5
1/16/2025
Great job and service
Kerry D.
4 out of 5
1/16/2025
Took good care of of my car and delivered me to my dentist appointment and picked me up when I was done. The car was done!
Sharon G.
5 out of 5
1/15/2025
Beth was quick but thorough with servicing my Avalon. She deserves a ‘customer satisfied with a job well done ‘ review!
Barbara B.
4 out of 5
1/15/2025
She is great

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