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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1597 reviews 53%
4 star 716 reviews 24%
3 star 109 reviews 4%
2 star 276 reviews 9%
1 star 330 reviews 11%
Review Us
Jeff S.
4 out of 5
4/22/2025
You guys were great! We were just passing through and we’re very grateful. I am a retired dealer and appreciate so much the integrity your employees demonstrated. No pressure to upsell. We just felt very comfortable. Thanks again and you should be very proud of your team.
Gregory H.
2 out of 5
4/22/2025
It makes absolutely no sense that balancing the tires being rotated is not part of the Toyota care coverage.
Genae L.
5 out of 5
4/22/2025
She kept me informed through the service, and answered all my questions. It was a very busy day, and she handled everyone with calmly and patiently.
Scott G.
5 out of 5
4/20/2025
Everything was handled professionally and efficiently. Thank you.
Andrew L.
5 out of 5
4/20/2025
Mr. Brown is as professional as can be!! I will always look for him to be my service writer!! Thank you Mr. Brown, keep up the great work!!
Debra B.
5 out of 5
4/19/2025
Everyone is very friendly. The work was done very efficiently!
Milton A.
5 out of 5
4/19/2025
Excellent service
Cathy B.
2 out of 5
4/19/2025
Not all my issues were addressed even though it was on request.
Evan H.
4 out of 5
4/19/2025
We are very thankful for the assistance and information that Beth Knaup consistently provides with the work we request for our older vehicle. Beth has been patient with our naivety regarding vehicle mechanics, friendly, and helpful.
Jacqueline S.
5 out of 5
4/19/2025
Awesome
Michael B.
5 out of 5
4/19/2025
Beth is the best! She always takes great care of us!
Clayton V.
5 out of 5
4/19/2025
Thank you
Jonathan S.
1 out of 5
4/19/2025
I felt that I was not given satisfactory communication regarding the service of my vehicle. I made an appointment for an oil change and a tire rotation at 10:00 am. I dropped my vehicle off early, for my ride. I had not heard anything all day and finally reached out around 3:30, I received word at 4:10 that my vehicle would be done in 10 minutes. Updates would have been nice and I feel that my service was not prioritized because I did not wait for my vehicle at the dealership. I did not get a text that my vehicle was done until 4:45 and thus had no transportation for the day. Overall very dissatisfied as we have two Toyotas in our household that we service there and were left underwhelmed.
Steven F.
5 out of 5
4/18/2025
Ray was very professional
Fred B.
4 out of 5
4/17/2025
Beth and Joe covered my entire truck. Than you!
Zachary H.
1 out of 5
4/17/2025
Wheels are still scratched and paint chipped off.
Mary B.
5 out of 5
4/17/2025
Very polite and fast service without an appointment.
Nguyen H.
1 out of 5
4/16/2025
I've contacted Lewis for a couple times to send me all the documents from my last service but I haven't receive any respond since then!!
Danyle H.
5 out of 5
4/16/2025
I love you guys at Lewis in Topeka. It’s like family there and I always feel, seen, heard, and respected! Thank you ????
David T.
5 out of 5
4/16/2025
I was appreciative of all of you involved with my Toyota’s service.

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