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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1595 reviews 53%
4 star 714 reviews 24%
3 star 109 reviews 4%
2 star 276 reviews 9%
1 star 330 reviews 11%
Review Us
Gary B.
4 out of 5
4/26/2025
Thanks. Marty was my salesman. Hes great
Daniel G.
5 out of 5
4/25/2025
Great service
Colette W.
1 out of 5
4/25/2025
I bought my car in for the engine light on and that didn't get fixed, and spent close to 9 hundred dollars fixing something that didn't need fixed and then the engine light comes back on and then you tell me that I need a new engine, I feel like you was trying to get as much money out of me, before you figured out what was wrong with it.
Patty P.
5 out of 5
4/24/2025
Great service!
Dana H.
5 out of 5
4/24/2025
Taken care of completely and it was fast. Thank you!
Steve R.
5 out of 5
4/24/2025
Excellent treatment and service! Thank you!
Andrew S.
5 out of 5
4/24/2025
Great job, thank you
Timothy L.
5 out of 5
4/23/2025
All services were taken care. Thanks again.
Evan H.
5 out of 5
4/23/2025
Excellent service, professional, and responsive.
Michael P.
4 out of 5
4/23/2025
Beth was friendly and competent and provided me with updates. I was also thankful she offered a fix for my backup guidance system on my 2024 Toyota Tundra camera system.
Donna R.
1 out of 5
4/23/2025
Didn't do alignment that I requested. When I. Discovered that even when I request that all required warranty maintenance be done each time I make an appointment, it hasn't been getting done.
Charles W.
3 out of 5
4/23/2025
It would be valuable to have the tire pressure checked and adjusted to the correct psi when the technician performs the routine review. Nowadays it's hard to find a reliable air pump.
Dennis S.
4 out of 5
4/22/2025
I would appreciate it in the future if the service consultants would check to see if tire rotation was included since I had purchased them from Lewis Toyota. I have had to ask to remove those charges a couple times now.
Marty K.
5 out of 5
4/22/2025
Beth did great job!!!
Rosemary C.
1 out of 5
4/22/2025
I came in for service and also asked that the stuck small center plastic storage compartment door be unstuck without breaking it. When I was told the car was ready, I assumed the small door issue had been addressed, but when I got in the car to drive away, I discovered the stuck plastic door issue had been overlooked.
Margaret W.
1 out of 5
4/22/2025
The Highlander that I purchased 2 weeks ago has a hatch that opens sometimes. However, because the problem would not occur in the shop for the mechanic, they said they couldn’t find anything wrong with it even though I recorded the issue on my phone and showed it to the person who checked me in. This is a known problem for 2020 to 2025 Highlanders. You have a Highlander Hybrid limited that I am getting and trading the black demon car for. Hopefully, it won’t have the same problem. If it does, Icwill go the Honda Pilot route.
Jeff S.
4 out of 5
4/22/2025
You guys were great! We were just passing through and we’re very grateful. I am a retired dealer and appreciate so much the integrity your employees demonstrated. No pressure to upsell. We just felt very comfortable. Thanks again and you should be very proud of your team.
Gregory H.
2 out of 5
4/22/2025
It makes absolutely no sense that balancing the tires being rotated is not part of the Toyota care coverage.
Genae L.
5 out of 5
4/22/2025
She kept me informed through the service, and answered all my questions. It was a very busy day, and she handled everyone with calmly and patiently.
Scott G.
5 out of 5
4/20/2025
Everything was handled professionally and efficiently. Thank you.

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