I took my car in twice to fix a leaking sunroof and they denied to fix it, They said that the car is draining the water just fine but it shouldn’t leak coming thru, even though over the phone they said they will fix it, They told me Toyota is denying to fix it, I barley bought this car 1 week ago, It’s a 2023 Toyota Highlander
It took many hrs and we were not told about the results, did the transmission oil look bad. Was it even worth doing the job for so much money!
Every contact I have had with service/parts has been a complete disappointment. Unprofessional - makes me feel like I am an interruption in their day. Absolutely the most unpleasant experience EVERY time and Every person!!
The technician, Ray is very professional and caring about customers and visitors. That gives me trust and confidence in dealership assessment and diagnostic for our cars. His locality to dealership deserves some appreciation from upper managements as a role model for other employees.
David
Ray was great! I’ll be returning for his great service and care.
I was told when my appointment was booked that it would be 4-5 hours due to the recall on my vehicle & the length of time to repair it. I get a text message within 40 minutes of my appointment starting saying my vehicle was done?! I live an hour away so it is very disappointing to me that the part for the recall had to be ordered and that I would have to make another trip to Topeka. It would have been nice to know this from the get go so that I didn’t plan on someone else driving up with me to spend the day in Topeka & use up their gas as well. Lastly, I was stranded on Saturday because my battery cables were loose & not tightened down as they should have been after the car inspection was complete. This made for a frustrating day being stranded on Saturday. I know mistakes happen & communication isn’t always where it should be. This was my first experience with the service department and your dealership.
I was very pleased,they were friendly,fast and efficient!
Really appreciate the video walk though check also!
Didn't hurt that they have an awesome Carmel Cappuccino!
Thanks for the great service Lewis Toyota!
The service department remember my name, This is a rare display b, which I
I have been really disappointed with the customer service experience provided the past few visits at Lewis Toyota. Today, was going to be the last time I used Lewis for my service needs, but Ray was very kind and helped resolve some concerns. Due to my experience today, I will reconsider continuing my business. Ray did a great job. My experiences with both of the representatives named Beth have always been moderate to poor. Neither of them possess the qualities needed to properly provide a quality customer service experience.
Beth is the best. Works well with the customer and willing to explain everything thoroughly.
Beth was very courteous and friendly made sure I was informed about promotion.
Very smooth and easy appointment today.
Check in was very efficient, quick and friendly.
The waiting room was nice as usual. I could feel that I got my tires rotated. No negatives.
I had scheduled an appointment in hopes of the service happening within an hour time frame. After two hours I still had not received any communication. I did get notification within 15 minutes of asking the service counter, but I felt I should have heard some news sooner since it was a simple oil change and tire rotation service.
Beth was very understanding of the situation that i am in. With my car being pretty much a total loss there was not a good solution other than turning in the keys and walking away from it.
Looking forward for my next Toyota.
Beth was very cordial and helpfully available to explain service recommendations.
Professional and service completed when promised.
I was told a shuttle was available to drop me off at home and to bring me back once my vehicle was finished being worked on. I got the shuttle home and the driver told me that when my vehicle was finished, they would tell him and he would come back to get me. I understand that there are other people using the shuttle services and that it wasn’t going to be immediate that he could come get me but I got a text that my vehicle was ready at 1:49pm. When I heard nothing by 4:30pm, I scrambled to find a ride so I would be able to pick my children up from daycare by 5:00pm. Don’t offer a service you’re not going to provide.
Social