When I got home I was looking over the paperwork. Under maintenance needed it says driver side, lower ball joint leaking. There were 2 other items. NO ONE discussed this with me before I left. The ball joint is a major concern. We have an extended warranty on this car. I called the shop twice and was told that someone would call me back. We have always been faithful Toyota customers. Maybe we need to rethink that.
Okay service. Friendly service writer & check out desk
Beth Knaup always does an excellent job. She keeps track of what my car needs and covers the preventative maintenance. My 3018 Toyota has 198000 miles on it and I need to get another 100000 miles so Beth's work is important to me.
Slooooooow 2hrs for oil change plus site you have doesn't work
This was a 15k service and did not expect any issues. Service was great!
Haven't gotten a phone call back about the $65.61 estimated charge.
Also curious as to why I had an oil change 3,000 miles before it needed one. All I was told that a tire rotation would be done and that was after I asked what the maintenance required showing up on the display was.
**** that Im not being told or given any idea what was going to be done. Had i have been told I would've asked for the message on the display and gone on about my day and not wait for an hour for it to get done when I had an appointment scheduled.
I brought my vehicle in for a recall and general maintenance and the only thing that was performed was oil change. I was told that they would wait to do the recall until I got a new battery which I don't understand why they could not have done what was needed for the recall. And then I don't understand why I asked for general maintenance which would have included inspection of the vehicle as well a rotation of tires. If my tires could not be rotated. Why couldn't they not have continued to do the general inspection so I can understand what other repairs I might need on the vehicle? It was not adequately explained. I was charged for oil change and I did not get everything I brought my vehicle in for. So even if I did want to get other general repairs for the vehicle I was not told what I needed because I did not get the general maintenance. What it's included and an inspection of the vehicle. I feel like it was a waste of time because I could have taken my vehicle to another place to get a oil change, probably for cheaper but I brought it to the dealership so I could get a general inspection and understood of if there were other things that I needed to get that did not happen. So I still need to bring a vehicle back for the recall maintenance on the vehicle because that was never performed. I'm truly dissatisfied. Please excuse any typos or incorrect grammar because I'm using voice to text too much to type.
Everything was handled very well unfortunate 2 of the recallls weren’t available
Everyone, especially Beth Knaup were very friendly and transparent about the wait time. Wait time ended up being a little shorter than what we thought. Good experience.
The service aspect was fine. However, when they called to say, the service was done, and asked if I needed a ride, I said yes. They said it would be “shortly”. After an hour and a half, I called and asked if they had a timeframe. They said I would be next. 15 minutes to me is shortly. An hour and a half to two hours is not.
The driver was not aware I needed a ride. So there was a communication breakdown somewhere. Highly inconvenient for my schedule… I would have stayed had I known.
I asked for the tire light to be checked and supposedly was. I specifically spoke with Ray to see if had been checked and he said yes and air was put in it but when I got in my car it was on
I called back to speak with Ray, message was suppose to be relayed for a callback but I never received one.
Steve is the best and my favorite to work with!
The muffler work, disappointed. The previous repair did work. I was taken advantage of.
Beth was great to help me with everything!!!!
I always appreciate going there ! Kind and thorough ! I have great trust in you all ! Thank you !
I wish they would have it where you could watch TV while waiting.
Great service. They got my van done sooner than expected. Very friendly
Beth is amazing and is always a great help!
The service was completed in less time than expected.
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