Lewis Toyota of Topeka Auto Repair Service

The job that I brought it for was taken care of completely with satisfaction. The day I brought it in to have it looked at before part for ordered for this recall repair. I requested to have the seatbelt looked at in the driver seat because it does not ding when nobody is wearing the seatbelt like the passenger does. It concern me that possibly the airbags would not work also. When I asked about that, I was kind of given what seemed like a guess. It didn’t seem like it was looked into which I had hoped to get verifiable information about the safety of my vehicle, but it didn’t seem like they spent the time to look into it other than check it for codes. When I asked for a quote for this job, I was told it would take two hours in will cost $90-$99 for the part. I did some homework. I figured out the part number and the job name from Toyota repair manual for technicians and found the Toyota flat rate labor time. I don’t understand why I was quoted two hours when the Toyota says it will take 0.6 to 0.8 hours. I found your own parts store for Lewis Toyota and the part is on sale for $47 and I could buy it right now online. Why was I quoted double the price that I could actually attain it from you at too? Why is the labor 1-1.5 times what your own manual states? This weekend, I noticed my bumper was popped out a little bit and noticed that two clips were missing. This vehicle wasn’t a wreck when my mother owned it and was repaired by a local body shop. They added clips to it, which are helpful but I was hoping the technician or person I worked with in service would be able to tell me that something is not right before I picked it up. That way I can take it back to the other place and see if they will be willing to fix it. This vehicle has not been damaged or in a wreck or anything like that since. I just wished for better communication. I really liked the agent I worked with when I brought it in to be evaluated for what parts are needed for the recall repair. When I brought it back, the guy I worked with seemed pretty nice, but I didn’t get all the information I needed. But with the quote that I was given for the other repair on the seatbelt, your dealership, just lost my trust. A difference in a quote from one dealership of $234 to yours for $450 is pretty big. I’m not sure how anybody can justify a whole extra hour and more than what’s publicly listed on your parts store for the part cost. I have at least two cars from your dealership in the past. It’s unfortunate that you’ve lost my trust.

Beth gave me great service today.

Beth is the best

I feel all the staff were professional, pleasant, knowledgeable, & fair!

They charged us for 6 qts of oil when the car only holds 5 qts. We have always been charged for 5. Plus the multi car inspection has issues that needed addressed but no one said anything about that.

Beth was very helpful and appeared knowledgeable. She was interested in my answering questions.

Great work

Beth was great

You all at Lewis have a phenomenal service department,although not having purchased a car from you, I will look forward to doing business with you in the near future. Thanks Steve, you run a tight ship !

I always appreciate the thoroughness and thoughtfulness . Thank you !

We received excellent service and were treated the best

Really kind service

Completely satisfied

Ray always does a great job! Thank you!

Vehicle damaged. Everyone already aware.

Took entirely too long to change oil and rotate tires over two hours

Excellent service

It should never take almost 2 hours for an oil change when you have a scheduled appt.

Waited almost 2 hours plus they lost my appointment schedule

Steve is awesome. Always going above and beyond to deliver an incredible client experience!