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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1591 reviews 53%
4 star 714 reviews 24%
3 star 108 reviews 4%
2 star 276 reviews 9%
1 star 328 reviews 11%
Review Us
Todd F.
2 out of 5
9/13/2025
I’m not sure why you schedule so many vehicles at one time. One gentleman in the waiting room had to wait 2 1/2 hours to get his oil changed. I waited over an hour and a half. That seems excessive to me. Other than that, everyone was friendly and they did a good job.
Oleta B.
2 out of 5
9/13/2025
Don’t have customers schedule an appointment for service if the service isn’t going to be started at the appointment time. I had to ask twice for an update My oil change was scheduled at 11:30 and service was not started until an hour and 10 minutes later. (12:40). When I asked why I made an appointment I was told “the appointment is when you are scheduled to meet with an advisor to discuss what you want” I scheduled the appointment FOR AN OIL CHANGE You need to change the verbiage on your website to make appointments to reflect that you will wait for over an hour yo get your service started. Poor customer service was provided. My time is also important. I missed an appointment at 1:00 due to this. I will have my oil changed somewhere else if this is how you treat customers. I have always gotten my oil changed at Lewis Toyota and have run into delays in the past. It was never this long
Jim G.
5 out of 5
9/13/2025
Thank you for your great customer service! Definitely recommend!
Mark A.
2 out of 5
9/13/2025
Your techs forget to drop a.paper floor mat EVERY TIME that I visit. Jerome is your MVP, and may be one of the sole reasons I return. He deserves a spiff. Beth is helpful, and I am glad she was there.
Van C.
4 out of 5
9/13/2025
Yes, I was satisfied.
Lisa H.
4 out of 5
9/13/2025
Got in right away, they always listen to your concerns. They do an excellent job!
Douglas B.
5 out of 5
9/12/2025
Beth was great. 5 stars
Gary H.
5 out of 5
9/12/2025
Na
Michael K.
5 out of 5
9/12/2025
She answered all my questions, explaining what was happening in the order it was being done. Listened to my concerns and I think she did a great job.
Charlotte H.
5 out of 5
9/11/2025
Good work!
Patty P.
5 out of 5
9/11/2025
Love the service plan for my new camry
Robert M.
5 out of 5
9/11/2025
Beth has always taken good care of me as a customer. All of your customer support agents are great. Best deserves a raise.
Marceta R.
4 out of 5
9/11/2025
Beth kept us well-informed about the process & the expense of this maintenance work. It helped us make our decision to get the work done now.
Joe R.
5 out of 5
9/10/2025
Beth, as always, best in class service, thanks to Mike, you and the service team for the great support! Joe R
Harry P.
4 out of 5
9/10/2025
As a new customer I'm still attempting to understand the purpose of these surveys. The service rep has little responsibility as to determining the status of my car. The important people are parts and mechanic. I did not receive a key tag when I purchased the vehicle. I don't consider this matter a trivial issue. Your company needs to give serious consideration to the Courtesy Transportation Service. Service reps should log customers waiting for transportation and that log should be used by van driver to see that all individual are being transported in an efficient and timely manner. Your current procedure does not provide such.
John R.
5 out of 5
9/10/2025
Good service
Stephen H.
4 out of 5
9/10/2025
Beth is phenominal. Im so glad shes there for me. She does everything the right way. I trust her. Shes there, Im coming back. I trust her. Shes a proven commodity????
Kenneth W.
1 out of 5
9/10/2025
I came in because of an apparent oil-change sticker mistake, and left with another oil change sticker mistake. Doesn’t instill a lot of confidence for me about using your service department.
Laura S.
5 out of 5
9/10/2025
Beth was very professional and efficient.
Mitchell C.
5 out of 5
9/10/2025
Beth was attentive and responsive to my questions relating to the first service for my new 2025 RAV4. Thank you all so much for helping to maintain both of my vehicles to remain roadworthy and safe.

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