Beth continues to provide exceptional service and guidance and I appreciate her trustworthiness in maintaining my truck.
I definitely received excellent service from Ray Brown. I am sure everything was done per maintenance schedule. Ray encouraged me to call if I’m having any problems. My car is running great. Thank you to Ray Brown and service team!
Ray was very up front and informative. He also called back promptly and was willing to answer any questions I had.
Thanks to Steve who always goes above and beyond to make me happy!
Everyone is friendly and professional
I was charged for service I didn't receive. I had to call twice to get a resolution. Was promised a call back after the first call and did not receive a call back. Waiting on the refund.
Service department did a great job
Timely and knowledgeable service, thanks!
Don't contact me since you couldn't bother while I was there. Your technology doesn't work. When you don't know what the customer wants, go and ask.
Beth is always kind, listening and professional. Beth continues to lead by example,I would have hired her away from you but she is content, presently. Assisting her to succeed only help the business achieve a higher degree of success.
Beth was fantastic. She addressed the situation professionally throughout.
Brennan was wonderful to speak with.
The whole staff was quick to schedule, review, diagnose and service my truck.
Thank you!
Good dude, polite, to the point.
Good service and timely manner
Beth was wonderful. I was worried about my car holding up on a 1000+ miles trip & Beth felt like an advocate for my safety.
Took a little longer than expected for just a tire repair, was attempted to be charged for a service that was covered under our warranty, then the next day I was called to supply information to back up our warranty. Is this information not shared between dealerships?
Itemized bill is very confusing and includes an extra $34.23 charge for an oil change on top of the itemized oil change charge of $45.11.
There’s also a MISC CHARGES total listed of $30.61 that has no explanation whatsoever anywhere on the bill as to why I’m being charged this or what it represents.
I bought my tires from Toyota, so rotates are free, but on this rotate I wanted tire balance done, as per tire warranty recommendation, and bill states ROTATE AND BALANCE 4 TIRES charge of $59.95, so did I really get my tire rotate free or not???? The itemized bill from a customer stand point reads as if I paid for the rotate AND balance, so feel like between the unexplained MISC CHARGES along with the rotate AND balance charge, I have good reason to question my total bill of $306.02.
I also questioned staff (Beth) about my mileage in and out reading not matching the printed paperwork compared to my odometer as I started my vehicle to leave Toyota and was told the 3.99 mile discrepancy was due to the mechanic driving the vehicle after doing the alignment, which again if this is the case, then document the correct in and out mileage of the vehicle to prevent customers from thinking their vehicle was used inappropriately by a Toyota employee.
As a customer, I’d like to be told if this is really the protocol ahead of time and quite frankly should be given the option to ride along. Afterall…it’s my vehicle. I shouldn’t have to wonder whether or not it was really test driven due to the front end alignment or merely as an excuse for let’s say a Starbucks run or something.
Unexplained and possibly incorrect charges along with unexplained additional miles on the vehicle NOT stated correctly and also not explained on the paperwork at the end of service creates not only mistrust, but also makes a customer feel taken advantage of and financially ripped off.
When I checked in, I was told my car would take two hours so I asked for a ride home. I was told to wait inside and they’d send the driver to get me as soon as he returned. An hour and 10 minutes later a driver came back to get another man to give him a ride. At that point, I decided to just stay at the shop for the remaining 50 minutes and wait for my car. After two hours and 40 minutes from when I checked in, I went up to ask if my car was almost ready. I was told it was ready, but the paperwork wasn’t done and the man who needed to do it wasn’t at his desk so it’d be another 10 or 15 minutes. After 15 minutes they called my cell phone to tell me my car was done and asked if I needed a ride back to the shop. Of course, I was only a few feet away in the waiting room at that point. So I didn’t feel like a lot of attention was paid to me as a customer although I’m sure the work was done fine.
The service repair man went over and above showing me step by step on how to navigate my car screen from one page to another. He was very kind and considerate. He needs a really big raise!
Completely satisfied with the great service.
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