You all always rock your jobs! Thanks for everything!
I was disappointed that my total bill was not the amount initially presented to me. The original "quote" or estimate was $750. When he called to let me know my vehicle was ready the total was $911. I had anticipated adding tax, perhaps or some other "fees," however, this is over $150 more. When I asked about the difference, he indicated he had forgotten to include the cost to mount the tires. He provided a "free oil change on my next visit," card, which I appreciate, however, that doesn't change the fact that the total was so vastly different. To that end, as I reviewed my statement after picking up my vehicle, NONE of the numbers he quoted me originally seemed to match any of the actual charges. In conclusion, it seems that, especially in today's economic climate, accuracy in estimates is crucial and should be a top priority.
3 times brought car in for Blue Tooth disconnect all the time and backing up, lose my screen. In fact today when I get in my car to leave, screen is off and that just not acceptable. To make it worse, I’m told it’s my phone ! Can’t imagine saying that to a customer!
Beth and her team are awesome!!!!
Beth K goes above and beyond to keep me informed on what my vehicle needs and what could wait, as I drive on the highway daily. She is an AMAZING service advisor who truly listens to me and cares about my safety. As a woman that means the world to me as I its my vehicle and bring it in for service instead of my husband.
I brought my vehicle back due to smoke from the rear passenger wheel. I was later told the previous job was not completed. The service tech was great and kept me informed. The vehicle was kept 2 1/2 days. When i pick up my vehicle after they break system was worked on and was coming to stop the first time, my vehicle took some time to stop and the peddle was pressed all the way to the floor. This lead me to believe the breaks were not bleed all the way. Everyone otherwise was siper nice and respectful but my concern is that the technician was rushing/rushed and unable to be completely thorough.
Ray Brown went above and beyond to make sure my service was excellent!
As normal Steve Ramer an your staff were excellent! Thank you.
The information sent to me via text message was totally different price breakdowns than what appeared on my invoice. Also different than the price sheet I had been shown months ago when told it would soon be time for the 60,000 mile service. I was very unpleasantly shocked and not my normal nice person, happy self. I went out, sat in my car and rewarded both documents and then went back in and talked to Beth. The way she explained it made a little more sense than the young at the counter, but I still don’t understand. My text quote, if I had agreed to 3 additional work items was almost exactly what my actual invoice was for, but I had said NO to 2 of the additional items. I really am not sure if I’ll return to this service department in the future. Seriously, how can a “package deal” that’s gonna save me money cost so darned much?
Ray was a delight to work with. Outgoing and friendly. He seemed to really enjoy his job.
Awesome service! Appreciate getting me in and out quickly. Thank you Beth and team.
Ray brown is professional and informed me about my vehicle . He is a polite person .
It took two hours for a simple oil change and tire rotation. As a mechanic for 25years I thought that was too long. Secondly when the job was completed no one told me it was completed and where the car was parked. I had to find the service writer before I knew the car was finished. Then it took another 10 minutes to get the paperwork to the cashier.However the people were very pleasant and it appears all was done correctly....just slower than I anticipated. I
Thanks for making it easy to book a service appointment. I also want to thank you and your team for the professional maintenance done on my wife's car.
Great service very friendly and accommodating very satisfied with everything will definitely be back
Service Dept at Lewis Toyota in Topeka is well managed. I appreciate it. Thank you!
I couldn't be more pleased with y'all
thank you again to the service team - always does a fantastic job and is transparent and communicative throughout the process. wouldn't trust anyone else to take care of our vehicle
Social