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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1582 reviews 53%
4 star 709 reviews 24%
3 star 107 reviews 4%
2 star 274 reviews 9%
1 star 323 reviews 11%
Review Us
Howard S.
5 out of 5
12/23/2025
will do
Robert C.
4 out of 5
12/23/2025
Beth was outstanding today when I stopped in with a question about my truck. Not only did she answer my question but she got it in immediately for diagnostic and then had it fixed within an hour. I couldn't ask for more than that. Thanks.
Connie S.
2 out of 5
12/23/2025
Almost 4 hours for what I was told would be a tire rotation and software update (recall). I also have paid for services up to 100,000 miles and EVERY time I am told what I owe and they have to look it up to find that yes it is already paid. Interestingly today’s bill today included a price for an oil change. I think it took less time to buy the car than the services take! If I have an appointment why does it take so long!?
Nhan N.
5 out of 5
12/21/2025
Thank you!!
Anna T.
4 out of 5
12/21/2025
Beth Knaup is always so professional and listens with genuine interest regarding any concerns or issues. Beth promptly responds to any inquiries and does so with an attitude of simply wanting to assist in any way possible. Beth’s approach to how business is conducted is appreciated and will continue to be someone we will seek for our automotive needs! We highly recommend Beth for a no hassle and pleasant candor for auto needs at Lewis Toyota!
George B.
5 out of 5
12/21/2025
Beth always does a great job!
Kent M.
4 out of 5
12/20/2025
Happy with the repair service at Lewis Toyota. But unhappy, I had to wait more than an hour for the Courtesy vehicle that could take me home.
Steven M.
1 out of 5
12/20/2025
I don’t understand why I have a service fee on our Credit Card charge. If we are being charged for using the card we would have paid differently.
Gayle S.
1 out of 5
12/20/2025
Waited too long to get the car serviced.
Kevin W.
5 out of 5
12/20/2025
Great services
Debbie S.
4 out of 5
12/19/2025
Always satisfied with Lewis Toyota service dept!!
Laura S.
5 out of 5
12/18/2025
Steve always provides personal service. He makes sure service is provided in the most efficient and convenient way.
Paul E.
5 out of 5
12/18/2025
Beth always listens to our concerns.
Diane N.
1 out of 5
12/18/2025
Was quoted $299 for rear axil brakes I asked if that included labor or what my total cost would be as that is improtant to me. I was told $299 covered everything.. Got there to pick it up and total was $489. Talked to Steve and he said he I had drum brakes not disc brakes as quoted. He said he explained that when he told me $299 that IF I had something different it would be more. That was absolutely by discussed. Why in the world would you not quote the correct thing? You are the one that looked at them and said I had 1 mm of wear left AND had to order the parts. Highly frustrating! I will NEVER be back if that is the kind of service provided.
Drew L.
4 out of 5
12/18/2025
Good service, nice lady
Nancy K.
4 out of 5
12/18/2025
The only thing I notice is my auto headlights get turned off. I should remember to make sure they are back on when I drive away. They probably need to turn them off to work on the car.
Evelyne L.
5 out of 5
12/18/2025
Steve was very professional and friendly. We are very happy with the service we received.
Dean K.
2 out of 5
12/17/2025
I tried to get in touch with the service person and got no response.
Sandi R.
5 out of 5
12/17/2025
My service options were well explained. The timing for the service exceeded expectations. Staff extremely professional and kind!
Kevin C.
1 out of 5
12/17/2025
Went in for recall and another concern and neither were completed. I guess I need to video the issues with my 2025 Tundra. Maybe I should take my truck to a different Toyota dealer for better service. Really disappointed I drove 90 miles round trip for nothing!

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