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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1603 reviews 53%
4 star 720 reviews 24%
3 star 109 reviews 4%
2 star 278 reviews 9%
1 star 331 reviews 11%
Review Us
Kevin T.
5 out of 5
4/11/2024
Good
Joan S.
2 out of 5
4/11/2024
Appointment was for 9. At 10:05, the vehicle was still in a waiting area and was just being moved into a bay fir service.
Naomi F.
5 out of 5
4/11/2024
I have been satisfied with the guys I have death with at Lewis. But I felt even more at ease n trusting with Beth. Heartfelt communication on her part helped. I'm impressed with her.
Margaret W.
1 out of 5
4/11/2024
The technician who actually worked on my car left a panel off the back area which I had to put back on. Then, the panel to get to the battery compartment was shoved back and never put back in its place and the hatch wouldn’t close which my car gave an audible signal it wasn’t closed. Scott came out and took care of it since I didn’t have the strength to push it back as I had several things on top of it. I think the technician’s first name was Charles. When and if I bring it back for service, I will choose someone else.
David D.
5 out of 5
4/11/2024
Always good service.
Todd M.
4 out of 5
4/11/2024
Scott and tech... i'm sorry I can't remember his name but he was very thorough in the video. My first experience at Lewis Toyota, but our Lexus needed to get the oil changed. They were very thorough and I thought did a very nice job. Scott was great when he left a message regarding the vehicle being done and told us exactly everything they did to the vehicle. I would recommend Lewis Toyota.
Shelby L.
1 out of 5
4/10/2024
I had an appointment scheduled for 9:15 am and did not leave until almost noon. I was charged $200 for dye, and informed that I need a new air compressor. On my statement it said that they also inspected my floor mats which require immediate attention, this was not discussed with me and I still am not sure why they need attention. I was extremely disappointed in the service. I would have went somewhere else had I known it was going to take 3 hours and $200 to find an air leak.
Michael S.
4 out of 5
4/10/2024
Beth is the best. She knows what needs to be done, asks the right questions and ensures things are don’t properly.
Dora J.
5 out of 5
4/10/2024
Thanks
Alisha L.
5 out of 5
4/10/2024
He was great, very prompt and professional. Great customer care. I would recommend family and friends to Ray.
Graham B.
1 out of 5
4/10/2024
Today was fine, but shouldn’t have had to happen. A certified car should not be sold with a defective battery. Last week three ‘mechanics’ hovered over the car for at least 20 minutes and came to the conclusion that the battery was good. Obviously they were wrong, assuming that today’s battery replacement does is indeed fix the problem
Randy H.
5 out of 5
4/9/2024
Beth Was very professional and followed all of her predictions as to time & cost Of the projects.
Shirley D.
5 out of 5
4/9/2024
Mission accomplished. Thanks. Got there early and was done in a timely manner.
Marilyn H.
5 out of 5
4/6/2024
Scott is very personable and very helpful. I’m a person with tons of questions and Scott was fantastic to satisfy those questions. I truly appreciated him. He is a super representative for Lewis Toyota!
Shellie W.
1 out of 5
4/6/2024
I was notified that my car was done but nobody came to pick me up right away. Maybe I should have known that I was to call but I didn’t. I waited two hours to take my lunch and get my car.
Bonnie L.
1 out of 5
4/6/2024
I had an apt at 12:30 for an oil change. It took 9ver 2 hours for the service to be started and completed
Shelby H.
2 out of 5
4/5/2024
Had a 12:30 appointment, with others for the afternoon. Told it’d be 1 hr when I got there and asked for a ride so I could continue with my other appointments. No one ever came to get me from the waiting room! The estimated 1 hour ended up being 2 & no ride caused me to have to cancel appointments. Not a happy person.
Douglas B.
3 out of 5
4/5/2024
Ray is the cats meow
Don N.
5 out of 5
4/5/2024
No issues
Barbara B.
5 out of 5
4/5/2024
Great friendly service

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