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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1603 reviews 53%
4 star 720 reviews 24%
3 star 109 reviews 4%
2 star 278 reviews 9%
1 star 331 reviews 11%
Review Us
Jim H.
2 out of 5
4/4/2024
You schedule your customers too close together. I waited over one hour and 45 minutes. This is NO6T4' customer friendly and reflects very badlt on the management!
Clede G.
5 out of 5
4/4/2024
Appreciated the transportation to appointments while the work was being done. All contact with employees was pleasant.
Coleen F.
5 out of 5
4/4/2024
My service advisor was Steve Ramer today. He was thorough and answered my questions perfectly.
David N.
5 out of 5
4/3/2024
Thanks
Bruce F.
1 out of 5
4/3/2024
I came in because Lewis Service said I needed the back brakes replaced when I was in last week for an oil change. With your 299.95 special on brakes, I decided to get them done. Steve said it would take over 2 hours, so I took the shuttle. Steve called about 10 am and said I did not need the brake job just a little grinding. I called back at noon since I had not heard or received a text. Steve was not at his desk. They left him a message to call me. I called again at 1. And found the car was done from the receptionist. I ask the for the shuttle. When I went to pay for it, the total was 308.04. About $50. Less than having the complete brakes replaced. I was very surprised that Steve would recommend this minor brake adjustment compared to the full replacement for just a difference of $50. And I have never had it take so long. I do not know if it took the mechanic 4 hours compared to what I was told. Or if my car just got lost in the shuffle. Overall, it was very disappointing compared to what I was expecting.
Tim W.
5 out of 5
4/3/2024
Thanks!
Chris P.
5 out of 5
4/2/2024
Satisfied with the service.
Al C.
4 out of 5
4/2/2024
Beth is an excellent service representative.
Nancy K.
4 out of 5
4/2/2024
????
Troy K.
5 out of 5
4/2/2024
Beth is an asset to your Lewis Toyota team.
Grayden T.
2 out of 5
3/31/2024
I had this same problem fixed under warranty once. Lewis Toyota used aftermarket parts and, as a result the problem returned. Now, because of faulty parts I had to pay approximately $3000.00 out of pocket to repair a problem that should have been covered by my platinum warranty. Having said that, I think Scott and the service team did their best, I simply don't think a customer who pays for platinum warranty service should be left holding the bill because Lewis Toyota used substandard parts.
Cathy S.
2 out of 5
3/31/2024
No connection needed. Beth got us through just fine. I wanted to say, however, that with a project of this type and the fact that it took a long time (almost 5 weeks we were without our vehicle)we would have appreciated two things. First, an every other day or every third day check-in just to let us know how things were progressing. Going almost a week with out hearing anything from you was a little frustrating. The second thing is that, again, after all that time, it would have been nice to have had the vehicle dusted/vacuumed/washed before we picked it up. You obviously have those abilities because you do that with each sold car. We are very happy that you took and completed the repair. Thank you.
Larry O.
5 out of 5
3/30/2024
Thanks for your help!!!
Anna U.
5 out of 5
3/30/2024
Very professional and timely service.
Sandra S.
5 out of 5
3/30/2024
Very efficient and friendly staff!
Yohanna B.
5 out of 5
3/30/2024
Great customer service. Took care of all needs
Chris L.
4 out of 5
3/29/2024
Ray is my new "best friend" at Lewis Toyota.
Stan S.
5 out of 5
3/29/2024
Great job done with perfection!
Dawn W.
2 out of 5
3/29/2024
I didn’t have any service done today.
Elaine R.
5 out of 5
3/29/2024
The service experience was great. The service was quick and efficient. Scott sent me text messages with updates on the progress. Thank you for the many years of taking care of my past and present cars.

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