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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1603 reviews 53%
4 star 718 reviews 24%
3 star 109 reviews 4%
2 star 276 reviews 9%
1 star 331 reviews 11%
Review Us
John K.
5 out of 5
7/19/2024
It was an amazing job done
Donn T.
5 out of 5
7/19/2024
Steve and his Service Department are the greatest! Definitely take care of their customers. Thank you
Terry M.
5 out of 5
7/19/2024
Everything was done well. Beth was VERY efficient.
Will D.
5 out of 5
7/19/2024
None at this time
Timothy B.
4 out of 5
7/19/2024
Beth is a professional She brings energy and commitment to helping her clients She is an asset for the dealership
Teresa S.
1 out of 5
7/19/2024
In addition, requested to have a squeak checked out. Not informed what it was/is.
James C.
1 out of 5
7/18/2024
I am not typing this out. If you want to speak with me, then please call me on the cell number in your system for me.
Kevin F.
5 out of 5
7/18/2024
Great job! Thanks a ton.
Isaac C.
5 out of 5
7/18/2024
Chris was very knowledgeable and helpful!
Rebecca L.
1 out of 5
7/18/2024
i’ll be going to toyota in lawrence for maintenance from here on out. i’m tired of the issues i bring up not being looked at, or dismissed. i have come in several times and my issues still aren’t fixed, yall show no record of these visits when we have the paperwork to show we came. we were told we’d be called when certain parts for my car would come in and we would come in AGAIN. never got a call or any kind of follow up and my brand new car still has issues. please don’t call for feedback.
Guy R.
5 out of 5
7/18/2024
I appreciate Beth in the service department very much.
Gloria D.
5 out of 5
7/18/2024
Thank you for your diligence and honesty! I appreciate it!
Nancy H.
5 out of 5
7/18/2024
First time if bringing my truck in for service. Scott was very helpful and friendly. Answered all my questions
Deloris E.
5 out of 5
7/17/2024
Good job Beth
Cindy S.
5 out of 5
7/17/2024
Yes!
Pat M.
2 out of 5
7/17/2024
Had appointment at 9:45 to fix the tire finally around 12 o’clock they had it done went out to my car noticed my glove box was goofed up. I had it lock because I had important papers in it right before I went in there somebody tried to open it and evidently pull too hard with it being locked then I guess they unlocked it. I ain’t sure what they did besides knock off the cylinder. I thought it was broke took it back in there. I put a cylinder on it. I guess now when you pay $37000 for a vehicle and take it in for fix it takes over two hours then it comes back to you with a goof up box
Richard K.
4 out of 5
7/17/2024
Great service…thank you..
Melanie M.
1 out of 5
7/17/2024
My appointment for an oil change was at 2:45pm. No one noticed me drove up so I had to go to the service office to check in. But that was fine. I’ve had to do that before. Then I sat in the waiting room for 90 minutes! I went to check on the progress of my car. They hadn’t even started servicing it yet. I had an another appointment that afternoon. They hurried and changed my car’s oil and I was 15 late to my other appointment. It is totally unacceptable to wait 2 hours for an oil change that I had an appointment for!
Michael K.
5 out of 5
7/16/2024
Outstanding. He is very helpful and easy to work with.we appreciate his service. We'll remain customers of Lewis Toyota.
Franky A.
5 out of 5
7/16/2024
The service was excellent and Steve Ramer was very responsive and helpful. Good job!

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