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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1603 reviews 53%
4 star 718 reviews 24%
3 star 109 reviews 4%
2 star 276 reviews 9%
1 star 331 reviews 11%
Review Us
Marilyn B.
2 out of 5
7/24/2024
It would’ve been appreciated to be told at check in that a text would come when the tech started my car and that everything in green on the report would show up before the tech even looked at the car. For example, I received the first text that had a report on my car but the tire rotation wasn’t checked as being fine. After asking about it she explained to me that the tech had just brought my car in but not gone thru it. It’s just confusing at first and more communication what to expect would’ve been more helpful. Car was done after the second text was received that service was completed.
Lester S.
2 out of 5
7/24/2024
2nd time you overfilled my car on oil, I getting jiffy lube service from you ,you know shame you for over filling my car with with oil ,shame on my for trusting you a second time ,NEVER AGAIN
Reuben L.
3 out of 5
7/24/2024
Upon my arrival to have an oil change and request at the time to check my brakes for squeaking noise when applying brakes, however I do not believe that that was ever done. I do not see any evidence on the work order or video that show technicians, Removing all four tires to check where the squeak was coming from I believe there is an issue with my brakes shoes somewhere or at least one of them because I still hear the sound when I play brakes
Chris H.
1 out of 5
7/23/2024
You all have for the last 3 X not given notice that my vehicle was done/ready for pick-up. Each time, i drove to the dealership to find it ready.
Aileen B.
5 out of 5
7/23/2024
Please recognize Beth as an outstanding customer representative
Becky P.
4 out of 5
7/23/2024
Service was fine but the wait time for an oil change of 2 1/2 hours is way too long.
Susan B.
5 out of 5
7/23/2024
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Raymond S.
4 out of 5
7/23/2024
You guys need to call the customers when the vehicle is ready to pick up and not just texting
Sharon D.
4 out of 5
7/23/2024
Was done in estimated time.
Glen H.
2 out of 5
7/23/2024
I didn’t get any return calls for purchasing tires or scheduling service. I called to purchase tires and left a message with no response. I called twice to schedule the service with no response. Got through on the third try.
Robert S.
2 out of 5
7/23/2024
Unfortunately, with an appointment scheduled, it took 3 hours to change the oil and rotate the tires. We have been extremely impressed in the past with timely service, but understand everyone has an off day from time to time.
Charles H.
5 out of 5
7/23/2024
Beth was pleasant and did a good job.
Anthony S.
2 out of 5
7/22/2024
I opened a case with Toyota due to my car being scratched and keyed while the mechanic had it.
Thomas O.
2 out of 5
7/21/2024
I resent paying a fee to use my credit card when you are such a large business. I don’t mind for a small local business but you already had plenty of profit built into your billing. It was pure greed.
Jason B.
5 out of 5
7/21/2024
Great job Thank you
Lisa H.
5 out of 5
7/21/2024
Ray was professional, personable and friendly. He has helped me out before even without and appointment. I give him 20 out of 10????
Angela W.
5 out of 5
7/21/2024
Ray was super sweet.
Lentz J.
5 out of 5
7/20/2024
Beth is always professional and very helpful!
Sandrs J.
5 out of 5
7/19/2024
Always pleased with the service I get from Toyota
Connie S.
5 out of 5
7/19/2024
Beth was very courteous and efficient. Please tell her this. Great job she is doing

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