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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3342 reviews 71%
4 star 976 reviews 21%
3 star 95 reviews 2%
2 star 181 reviews 4%
1 star 147 reviews 3%
Review Us
Ara C.
5 out of 5
12/6/2025
Always a smooth experience. Thank you!
Lourie B.
5 out of 5
12/6/2025
Happy customer
Jamie S.
5 out of 5
12/6/2025
Pat is always so friendly and helpful!
Karen H.
5 out of 5
12/6/2025
I can always trust Patrick for a great job !
Consuelo B.
4 out of 5
12/6/2025
She was super !!
Peter H.
5 out of 5
12/6/2025
Very courteous service. Thank you Pat
James C.
3 out of 5
12/6/2025
Although inwas disappointed that my tire warranty could not be satisfied, I was happy with the resolution
Mike L.
5 out of 5
12/6/2025
JG did well. He kept me well informed and kept in contact with me. He is some one you probably ca no afford to lose.
Trisha G.
5 out of 5
12/6/2025
Patrick was and always is a wonderful service agent
Loma F.
4 out of 5
12/6/2025
Jonathan Escobar was lovely. He helped to fix an issue with a windshield wiper being out of adjustment. It’s not quite perfect, but it is leaps and bounds better! He was kind and courteous. I’d be happy to work with him again.
Not-Provided R.
5 out of 5
12/6/2025
Quick, reliable & friendly service.
Weston F.
5 out of 5
12/6/2025
????
Jean S.
5 out of 5
12/6/2025
Always friendly and quick service
Paul T.
4 out of 5
12/6/2025
I always have my 4 Runner serviced at Bob Smith, so it must be excellent service. I wish Greg speedy recovery. Hank is also excellent. See you next time my service is due.
Michael K.
5 out of 5
12/6/2025
Kimberly was very helpful and answered all my questions.
Natalia A.
1 out of 5
12/6/2025
I recently had a disappointing experience with Ara. I was provided an initial quote for an oil change, but when I arrived to pick up my vehicle, I discovered a voicemail from Ara stating that the quote had changed—after the service had already been completed without my approval. When I raised this concern, Ara attempted to shift the blame to me, suggesting that I should have known what type of service my vehicle required. He then tried to justify the increased price by searching for exclusions on the discount I received from Bob Smith Toyota. Despite my explanation that the Bob Smith Toyota website listed lower prices for the same service, he still attempted to overcharge me. Additionally, he stated that going forward he had made a note in my file to charge me $135 for future oil services, which I found inappropriate and unprofessional.
Barbara T.
4 out of 5
12/2/2025
Patrick always handles my car and I’m very pleased with his service. His speech is always very clear. His personality is wonderful and reassuring. I trust him in his assessments. He can answer any of my questions. He should be recognized for his skills. I truly feel like this old lady is handled with care.
Erin B.
5 out of 5
11/26/2025
Patrick always provides great service. I appreciate his good communication!
Max Z.
4 out of 5
11/26/2025
Everyone doing a great job with their duties. It was unpleasant being in the waiting area while she continued to different conversations with her Hispanic family & friends. You should have a sign in different languages that talking on the cell phone is discourteous to others in the waiting room.
Fernando M.
5 out of 5
11/26/2025
Good work

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