Totally helpful service manager
Professional knowledgeable kind
friendly & on top of it appreciate him
Thank you! I love Bob Smith Toyota.
Excellent service thank you
I’m happy to discuss. ****-****-xxxx Alma
I’m not the type of person who leaves negative reviews. If I’m unhappy with a business, I simply don’t go back. I’m writing this because of the poor customer service and misleading pricing, and I hope Bob Smith Toyota takes this as an opportunity to improve.
I’ve been a loyal Bob Smith Toyota customer for over 25 years and have purchased multiple vehicles there. I scheduled an online appointment for a wheel alignment ($155) and tire rotation ($45) for my 2024 Toyota Tundra, and that price was confirmed when I dropped off my truck with my service advisor. About 20 minutes later, my service advisor called and said the price had jumped to over $350 because “Tundras take more time.”
I immediately called Glendale Toyota and was quoted $129.95 for the alignment and $39.95 for the tire rotation on the exact same truck. When I questioned Bob Smith Toyota, they insisted their higher price was correct, so I picked up my truck and took it to Glendale Toyota instead. They honored their quoted price with no surprises.
My question is simple: if aligning a 2024 Toyota Tundra costs significantly more, why does Bob Smith Toyota’s online scheduling system display an alignment price of $159.95 when that vehicle is selected? Customers should be informed of any additional charges before making an appointment and dropping off their vehicle, not afterward.
My biggest disappointment isn’t the price. It’s how the situation was handled. Even if the online pricing was a mistake, a dealership that values long-term customers should honor the advertised price, especially after the customer has already dropped off the vehicle. Instead of keeping a loyal customer happy, they chose to stand by the higher price. That decision cost them my business and led me to write this review. Unless they take responsibility and make things right, I won’t be returning.
Jaime is always very courteous and professional. I enjoy dealing with him whenever I bring my car into Bob Smith Toyota. Jaime is knowledgeable and responsive to customer questions and feelings. Thank you Jaime for all your time and effort on my behalf. I appreciate you!
- Daniel B
Always bring my car in for service here and it is always a good experience.
Jonathan, as always was professional, communicative, courteous, and knowledgeable.
Ara Z. Was most helpful , informative and easy to work with He provided me with enough information that I was able to make a difficult decision, and feel very satisfied with the outcome. He seemed very caring and careful. I would be happy to have him work with me in the future.
Today I discovered a cable dangling by my left foot as I drove. It wasn’t there before my appointment, and it shouldn’t be there. Frankly, it looks dangerous. I will need to bring the car back now. Very disappointing and kind of scary.
The entire service experience was excellent from start to finish
Very courteous and explained everything
Thank you. I'll know more after I actually see the car again and drive it again. But you and your work has always been exceptional. Mr. Smith himself blessed us with this car and he's always been extra kind to my Mother, Nami. God bless you all forever. "Amen"
I waited for my car and never got notified when it was complete and had to track down my service rep.
Thank you for your best service
And I am very happy with your team dealer service and part department ❤️????????
Great Service..
Thank you.
Jaime is the best. He’s a true professional
Today's visit was so easy and quick. THANKS!
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