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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3338 reviews 71%
4 star 974 reviews 21%
3 star 95 reviews 2%
2 star 179 reviews 4%
1 star 147 reviews 3%
Review Us
Joy D.
5 out of 5
12/20/2025
I really appreciate the job well done for my Toyota Camry with the help of Patrick Cabral and to the service staff of Bob Smith Toyota , job well done thank you ????????
Bill P.
5 out of 5
12/20/2025
Always the nicest an most helpful employees.
Michael B.
4 out of 5
12/20/2025
Jaime is always a pro, no complaints!
Holly L.
5 out of 5
12/19/2025
All great - Patrick is always helpful! Thank you!
Alex N.
5 out of 5
12/19/2025
Very good service.
Miriam M.
5 out of 5
12/19/2025
Excellent customer service
Prahlad C.
5 out of 5
12/18/2025
Ara is very knowledgeable,kind and helpful service adviser.
Mark P.
5 out of 5
12/18/2025
Ara was great! As always.
Allen N.
5 out of 5
12/18/2025
As always, the work was professionally done. Jaime was helpful, knowledgeable, courteous, professional, and friendly.
Carolyn K.
5 out of 5
12/18/2025
Ara provided outstanding customer service. Please share my thanks and appreciation with Ara for his kindness and support.
David L.
5 out of 5
12/18/2025
Great service
Andre B.
2 out of 5
12/16/2025
Had to call several times till the recall was fixed. No one seems to want to help at Bob Smith Toyota. Ara, the service rep was OK.
Cesar E.
5 out of 5
12/16/2025
Great service always
Lisa B.
5 out of 5
12/16/2025
Ara is very service oriented. He is great.
Ty N.
4 out of 5
12/15/2025
Hank continues to provide the highest level of customer service. Always go the step above to show customer appreciation and trust.
Peter C.
2 out of 5
12/15/2025
I was told that my service would be completed in 90 minutes. I heard nothing for over two hours. Then I received an electronic update that my car needed more service and I approved the additional services I received no information about how long the service would take. The service rep saw me sitting in the waiting area but did not offer an update. In total I was waiting for over four hours. Kimberly was the service representative. Not sure if I will return to your dealership
Deborah D.
5 out of 5
12/14/2025
As always, excellent customer service.
Gilbert B.
4 out of 5
12/14/2025
The service overall was great, no wait time. Jaime also called up during the inspection and mentioned a few other things that needed attention, and he took care of it.
Vardkes B.
4 out of 5
12/14/2025
Great serviceman. He goes far & beyond to make the customer satisfied. Understands you problems & gives right suggestions. Very satisfied.
Lauro L.
5 out of 5
12/13/2025
Very efficient personnel

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