My Service Technician, Hank Fairchild, is so thorough, I felt like I was his only customer. Hank kept me so well informed through the entire time my car was in his care, I would recommend Hank to handle the most demanding car owner.
Very professional and courteous.
Very quuck and nice service
Thanks
Each time I come I receive both honest and excellent service.
I had a great experience working with Frank Fairchild as my service advisor. From start to finish, he provided excellent customer service during my windshield replacement. Frank was professional, attentive, and made sure the entire process went smoothly.
What really stood out was his willingness to assist with resolving an issue related to the service. He took the time to listen, kept me informed, and worked diligently to make sure everything was handled properly. His communication and follow-through made the experience stress-free.
Thanks to Frank’s dedication and professionalism, the windshield replacement was completed efficiently and to my satisfaction. I truly appreciate the effort he put into ensuring everything was resolved and that I left as a happy customer. I highly recommend working with Frank if you want someone who genuinely cares about providing excellent service.
I enjoyed the high bar that you sent for customer service. ARA was a perfect service. Representative for me and helped tremendously with excellent recommendations along the way.
I have had my Prius taken care of for years at Bob Smith Toyota in La Crescenta. Hank is great and I always feel I get the best service. Thanks, Hank!
Patrick Cabral is an asset to your Bob Smith Toyota team. He is knowledgeable, personable, and I always feel complete trust in him dealing with my car service and repairs.
Greg was really good about explaining things and I felt he really cared about me as a customer
Always a great experience, everyone treats you very kindly. My family and I have been servicing our cars here for 3 years. Thank you to the Bob Smith Team.
Great service 5 stars
His attitude, friendly, helpful
And honest .if he goes to another
Dealer I’ll follow him
Thanks for servicing my vehicle. It was a great experience. I loved the video walkthrough explaining the details. Keep up the good work. ????
Greg has been helping me out for years and I always appreciate his humor and great attitude.
There was a miscommunication despite me personally speaking with Jonathan. I only received an old change despite me authorizing additional work.
Ara was great to work with.
He is very friendly with very nice attitude I like to work with him so much
Yes I was completely satisfied with the services I received at Bob Smith. My 2nd favorite place. p now .Now that my daughter became part of my favorite favorite place, I could relaxed & worry less about her car needs. Again, thank you all for making it so wonderful. Have a nice week.
Pat was great. Very respectful & I felt he was honest. That's not what I've experienced with most other Toyota dealerships. Greatly appreciated.
Social