Service Center

Real Reviews From Verified Customers

Steve Y.
5 out of 5
3/25/2026
Great customer service! A++
Watchik G.
4 out of 5
3/25/2026
Staff were very kind and thorough my car was inspected immediately and timely; thanks a million Bob Smith Toyota
Jane R.
5 out of 5
3/24/2026
Jonathon was friendly, patient and nice. His service is much appreciated.
Ines F.
5 out of 5
3/22/2026
I had a smooth and hassle-free experience, Jonathan was professional, courteous and helpful.
Roy K.
5 out of 5
3/22/2026
Fantastic Customer Service. Jaime is attentive and professional. Five stars
Lui T.
5 out of 5
3/22/2026
Thank you!
George F.
5 out of 5
3/22/2026
As always, it is a pleasure to bring my car in for service to your fine company. I always trust everyone at Bob Smith Toyota. Thank you.
Heather W.
2 out of 5
3/21/2026
I made an appointment for an oil change. Dropped off my car. Was told it would take 1.5 hours. I called 2 hours later to ask if it was finished but they hadn’t even begun the work. Was told it would be another hour. I had another appointment I had to get to, so I came back and picked up my car. Very disappointed and frustrated. First time trying this service department which is close to my home but I don’t think I’ll be back if this is the norm.
Marya A.
4 out of 5
3/21/2026
Jaime is the best service advisor I've ever seen. He is very attentive to his clients and ensures that I am updated on the status of my vehicle throughout the day. He goes beyond the standard of care. I'll be booking all my future appointments with him.
Andrew J.
5 out of 5
3/21/2026
He was very helpful. Thank you, Jonathan!
Kristie C.
5 out of 5
3/21/2026
Patrick is always very friendly and explains things well.
Vic V.
5 out of 5
3/21/2026
Very professional
Diana L.
5 out of 5
3/21/2026
Greg is always so helpful and friendly.
Samuel W.
2 out of 5
3/21/2026
It’s a pretty clear warranty item on a $75k vehicle with 23k miles and your operating model is to deny all warranty work simply because you have to do it at cost. Case in point, i was in the week prior and you tried to charge me almost $300 to change the air filter… something i did on my own for less than $40 and 5 min. Your operating model is to prey on unknowingy sap’s. Charlatans.
Jano T.
5 out of 5
3/20/2026
Looks like the issues that my car had is fixed now, I want to thank Ara and Bob smith Toyota, his communication and customer care is great, thanks Ara !
Biliet N.
5 out of 5
3/20/2026
Ara was excellent and extremely helpful. Will def come back because of the type of service I received from him.
Joanne K.
5 out of 5
3/20/2026
Very thorough explanation of service agreement options. Great communication during service period. Follow-up messages and phone call were appreciated.
Sandra G.
5 out of 5
3/20/2026
Hank is great. Thanks.
Sarkis K.
5 out of 5
3/20/2026
Patrick “Pat” was very nice and welcoming. Walked me through the process and I was out of there in no time! Super professional.
Margaret S.
5 out of 5
3/19/2026
Greg was terrific as always. Carlos did a great job.

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