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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3381 reviews 71%
4 star 982 reviews 20%
3 star 95 reviews 2%
2 star 183 reviews 4%
1 star 151 reviews 3%
Review Us
Wendy M.
4 out of 5
7/7/2024
Jaime is always personable, friendly and professional. He is always willing to check for my coupons & specials to try to keep the costs down We really enjoy seeing him and working with him
Michael F.
5 out of 5
7/6/2024
Pat was my service advisor. he did great job coordinating the repair. Happy to get all my valve stems back too.
Karlo D.
5 out of 5
7/6/2024
Thank you fir the great service on my car.
Perla R.
5 out of 5
7/6/2024
As always courteous and done within the time mentioned/well sooner than said.
Amber R.
5 out of 5
7/6/2024
Greg is very friendly and made the whole process easy!
William B.
5 out of 5
7/6/2024
Hank is great, as always.
Debra B.
1 out of 5
7/6/2024
The work was done okay but my car was a mess when I got it back. I had a blanket layed over the backseat and front seat to keep it clean and they were thrown on the floor.
Andre D.
5 out of 5
7/4/2024
Greg has been my service person since I got my Tacoma, and it’s been very tentative and on top of his game. Is an excellent service writer I’m also glad that I always work with him. Thank you.
Steven D.
4 out of 5
7/4/2024
Great job-thank you
Arman G.
4 out of 5
7/4/2024
Greg is working so fast and professional. Without him I couldn’t understand anything in your dealership.
Detrice M.
5 out of 5
7/4/2024
Patrick Cabral is an exceptional service team member. Patrick is responsive, super helpful, friendly, thorough and a true professional. I am confident leaving my car at Bob Smith because I know Patrick has it covered. He’s a wonderful person and a great asset to Bob Smith Toyota. Thank you Patrick for your excellent service.
Shara S.
4 out of 5
7/4/2024
Ara did a fantastic job explaining what’s going on with report and vehicle.
Edita M.
5 out of 5
7/4/2024
Thank you for excellent service!
Delila C.
5 out of 5
7/3/2024
Greg was very helpful and informative. Thank you.
Bill Y.
2 out of 5
7/3/2024
$80.00 to change an air filter!!!
Leo G.
5 out of 5
7/3/2024
Thanks
Karen H.
5 out of 5
7/3/2024
Thank you for the great service!
Mateo M.
4 out of 5
7/3/2024
Cannot think of one right now. But sure.
Virginia K.
4 out of 5
7/3/2024
The work was done quickly. Patrick kept me apprised of the timing. He sent a message about my tires while they were still working on the car, so that I could decide whether to buy new ones immediately.
Diane B.
4 out of 5
7/3/2024
Greg was extremely professional and helpful. The job itself took way too long to diagnose the issues, replace a gas cap, and turn off a check engine light. I did not have any actual work done to the car, coming back later to do that, so it should not have taken 5 hours. Again no work was done on my car. I’m baffled at the length of time it took as part of that time I was in the waiting room with an antsy 7 year old. That being said, Greg was excellent in his communication and dealings with me. Thank you, Greg!

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