Bob Smith Toyota Auto Repair Service

Excellent service today. Thank you.

Thanks for the excellent service! MB

The car was delivered back to me extremely quickly. Jonathan was polite, efficient and friendly

Good job taking care of my new car

Thanks again for your excellent service.

Greg is always very friendly and helpful. Super employee

great techs and service folks

Thank you Ara with your service You are very professional I will refer anyone who needs Toyota service to you I am very satisfied with the service you have done on my vehicle Thank you

Surprisingly effecient

Patrick great help!

Hank is so competent and (I really appreciate) so communicative. I was more than satisfied and felt very safe driving my car home!

Great service!

None.

Hank Fairchild is a top-notch service consultant.

Greg is great. I ask for him whenever my Toyotas require service.

Greg took his time explaining my blue tooth issue and troubleshooting them. He was knowledgeable and friendly.

Always pleased with service at Bob Smith. Hank Fairchild is very efficient and professional. Always a job well done.

Great service!!

I only interacted with Hank via phone and automated text messages. I dropped off my vehicle the day prior. Hank did not call me to give me an update. I had to call to get an updated then he texted me the recommended services. I asked to review the recommendation and proceed with oil change and tire rotation. I then called and accepted some of the recommendations. Hank was rude and short with me on the services I decided and cancelled the services I requested. Per Hank the options I choose would not fix the issues I would be wasting my money and time. Hank took it upon myself himself to cancel my selected services. I was anger and upset with the service I received. I entered the service area bc I don’t not want to deal or speak with Hank bc he was rude and short. I asked for the supervisor but Eric was not available. Another manager named Greg came and asked what the issues was. I informed Greg about Hanks lack of customer service skills. I will admit I was upset and angry and let my frustration out on Greg and did use profane language to describe my interactions with Hank. Greg was kind and professional throughout the entire interaction and listened. I did also apologize to Greg for my use of language. I will also email the supervisor Eric to inform him of Hanks customer service skill. I will also write a yelp review regarding customer service.

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