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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3372 reviews 71%
4 star 980 reviews 21%
3 star 95 reviews 2%
2 star 182 reviews 4%
1 star 150 reviews 3%
Review Us
Not-Provided L.
5 out of 5
11/19/2024
He was very professional and helpful
Mark V.
5 out of 5
11/19/2024
Good service.
Wilma D.
5 out of 5
11/18/2024
I’m very pleased with the help and pleasure of the employees there at Bob Smith Dearlership. Thank you
Nick V.
2 out of 5
11/17/2024
I didn’t like Greg attitude yesterday last two times I was very happy to work with Greg i have an appointment December 13 if he show me attitude again front ever body I am not being my car over they any more CUSTOMERS AIWAYS Right is a first thing for all business.
Jane B.
5 out of 5
11/17/2024
Excellent service Jaime is very knowledgeable. He’s also very gracious.
Craig W.
5 out of 5
11/17/2024
Excellent as always! Thank you.
Alenoosh H.
5 out of 5
11/17/2024
Greg was extremely helpful, efficient, professional and just a breath of fresh air. He made the service experience fun. Thank you!!
Irina N.
4 out of 5
11/17/2024
I am very satisfied with service advisor Greg Bakalyan. The only problem was, that because of shortage of technicians, it took 2 hours for oil change, even with arraged apotment
Miriam M.
5 out of 5
11/16/2024
Good customer service
Karlo D.
5 out of 5
11/16/2024
Thank you for taking care of my Toyota.
William M.
4 out of 5
11/16/2024
It’s unusual today to find someone who knows his job so well and enjoys doing it. Jaime is the true professional. As a service advisor, he’s the face of Bob Smith Toyota. He’s knowledgeable and always cheerful. He’s a great representative of a great dealership!
Bonita S.
4 out of 5
11/16/2024
I am so impressed with the way you handle your business. Jeff was a very nice employee for me to work with and I appreciate that very much. When I picked up the car, I was amazed at how beautiful it looked. I’m almost afraid to drive it now in case I scratch it again, I told a friend of mine Cordelia Sherland, who has a big scratch on her. Lexus and I gave her your telephone number so she will probably be in contact with you at some point in time to bring it in. I will continue to tell people that I am involved with where they can go, and they have a problem with the body of their car , thanks to you and of course, the wonderful people who did all the work. Bonita.
Zeya K.
5 out of 5
11/16/2024
The service was excellent, the staff was friendly, and the treatment was personable.
Anita O.
5 out of 5
11/16/2024
Thank you for the great service!
Pat C.
2 out of 5
11/16/2024
If I pay through the app, where it says skip the line, then I shouldn’t have to wait for printed out papers to sign. The easiest thing is swiping my credit card. I want check out to be more efficient. Also I want my dashboard back the way it came in not on a diagnostic setting. Little things but since you asked!
Peter G.
3 out of 5
11/16/2024
Always try to have Jamie help me when I bring in my car to be serviced. I trust him and his recommendations.
Kathy C.
5 out of 5
11/16/2024
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Sarkis M.
4 out of 5
11/16/2024
Satisfaction was met
Renee F.
5 out of 5
11/15/2024
Excellent and prompt service!
Mymy L.
4 out of 5
11/15/2024
Hank is a great service advisor. He always goes above and beyond his job to do whatever he can to assist and is a very honest and forthright man. He always show integrity, respect, great professionalism and dedication to his customers. I have had Hank as a servicr advisor for many years and hope to work with him as a service professional for many more years to come. Thank you for your help always.

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