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Real Reviews From Verified Customers

Service Center Review Summary

5 star 810 reviews 70%
4 star 264 reviews 23%
3 star 19 reviews 2%
2 star 26 reviews 2%
1 star 32 reviews 3%
Review Us
Aldijana K.
5 out of 5
8/14/2024
Great experience!
Elizabeth L.
2 out of 5
8/14/2024
Jimmy was great. And great at communicating with me about the expectations of our vehicle. The only disappointment was scratches on the hood what seems to be from the car wash as the scratches are in a swirling motion. And weird light blue finger prints under the scratches which Jimmy noticed but didn't mention it to me until I brought the car back. My husband mentioned if the air filters didn't need changed they should have been marked green on the performance report but I appreciate knowing they might need to be changed sooner rather later with it being marked yellow. He's particular. :) but I will be calling soon to discuss buffing out the hood to fix the paint scratches. The rest of the service was great. Very grateful for the fact that they caught the fact that our front axle was leaking and they made sure to fix it right away knowing we're we're paying extra for service warranty and it probably was covered under the vehicle warranty as it's barely 6 months old to us. Thank you Beth and Jerry LeGrand
Harold T.
4 out of 5
8/13/2024
Good courteous service as anticipated. Text communication sometimes lagged and was frustrating.
Matt H.
4 out of 5
8/11/2024
Megan was great to work with as she squeezed our set of appointment services in. I have already recommended her and the dealership to many friends in the Walla Walla valley.
Anthony E.
4 out of 5
8/9/2024
Megan was great. Even though the crew forgot to do a lotnof things and some did not try to help my father out, she was excellent and helpful.
Stefanie C.
5 out of 5
8/9/2024
Jaime is always wonderful to work with. It’s clear that the customer is his top priority.
Arturo A.
4 out of 5
8/8/2024
Jaime was very professional & very knowledgeable about the appropriate steps needed to be taken in order for my vehicle to be inspected & fixed! There was not a moment when I felt that I wasn’t being taken care of, he followed up consistently & reassured me the issue was being resolved. I would recommend anyone to work with such a knowing & professional Honda employee, like himself! Thank you, Jaime!
Maria M.
5 out of 5
8/8/2024
Jaime es muy profesional en su trabajo. Siempre tiene una sonrisa para sus clientes, siempre me hace sentir que soy bienvenida. Gracias!
Israel S.
4 out of 5
8/8/2024
I recently brought my vehicle from Pasco to your dealership for service, primarily because of the professional and kind treatment I received from Jaime. His excellent customer service made the decision easy for me. The pricing was fair, and the follow-up service was outstanding. I particularly appreciated the video update on my vehicle's status, which was very helpful.However, I believe there is room for improvement with the customer service skills of the older service advisor gentleman at the far desk. Overall, my experience was positive, and I am very satisfied with the service provided by Jaime and the team.Thank you
Katherine S.
1 out of 5
8/8/2024
My overall opinion is quite positive, but there are two points to make: 1) your after-service statement is very hard to understand. I could not tell that my $10 coupon had been honored and had to call to confirm that. 2) Your inspection form said all four tires were at 2 for tread. As I had less than 20K on 60K tires, I went to Les Schwab where I bought the tires. They said after careful inspection, that only one tire was at two; the others were at 5. I ended up having to replace the one tire (under warranty). Somebody there slipped up on the tire evaluation.
Gene F.
5 out of 5
8/7/2024
The staff is always very helpful and courteous! Honda is my choice for maintenance.
Richard V.
5 out of 5
8/6/2024
Good job!
Laura R.
4 out of 5
8/3/2024
Megan is so kind and helpful. She is very knowledgeable about car maintenance and make sure you understand what’s going on. I really appreciate her.
Greg S.
5 out of 5
8/3/2024
Ok
Jason D.
5 out of 5
7/31/2024
Great people, great experience
Brenda S.
5 out of 5
7/31/2024
I was more happy about how clean my car was!????
Sarah M.
5 out of 5
7/31/2024
Jimmy’s the best!
Susan M.
5 out of 5
7/31/2024
Megan was very personable and helpful.
Rose H.
1 out of 5
7/30/2024
They gave my dad the wrong keys and was lucky enough that he was honest
Shawn H.
5 out of 5
7/30/2024
Great experience as always. Appreciate you all. Thank you!

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