Service Center

Real Reviews From Verified Customers

Janette A.
5 out of 5
5/14/2026
Always friendly and so accommodating . . . Along with quality work I’m happy to make the long drive to get service here!
Matthew B.
5 out of 5
5/13/2026
Great job all around!! Thank you
Candance A.
4 out of 5
5/12/2026
Helpful. Friendly. Efficient. Gave me a free car wash ticket as their guy was not in today.
Jonathan P.
4 out of 5
5/11/2026
Jimmy always gives top notch customer service, and many times goes above and beyond. Really appreciate him helping to make sure we maximized our final maintenance plan covered service.
Marco R.
5 out of 5
5/10/2026
Thankful for the great service!
Michael O.
3 out of 5
5/8/2026
I would complete the survey upon its arrival.
Debra E.
5 out of 5
5/7/2026
Mr. Avarado Salazar was very polite and respectful, and very responsive to gather information when I asked about service times (wait time). He is a very pleasant person!
Roy C.
5 out of 5
5/6/2026
Very pleasant experience
Tracey M.
3 out of 5
5/2/2026
I thought my car would be washed. Do you not do that anymore?
David C.
4 out of 5
5/2/2026
Jaime went above and beyond! He even offered to pick me up and take me to pick up my car. Thank you thank you!!
Meagan H.
5 out of 5
5/1/2026
Wonderful crew! They go above and beyond for customers and explain anything you have questions about. Will come back
Lisa N.
1 out of 5
4/28/2026
I regret I did not buy a Honda product from Underinner, but I have for years serviced my 2013 Acura RDX at your facility in College Place. My service visit before yesterday’s included major work. And large expenses! On Monday, I was timely with a basic oil change based on mileage. I explained I wanted the vehicle checked out before a trip to the coast in three weeks. When I picked up the car, Jimmie, the service associate, indicated standard fluid levels were NOT checked or addressed. WHY NOT? Is a late afternoon service appointment to blame? This is unacceptable! I have been servicing my car for over a DECADE….before Underinner assumed management. NOW, I have to return the vehicle for service after my trip. I live an hour away and this is a huge inconvenience! Your service department needs to “Do it right the FIRST TIME.”
Tori A.
5 out of 5
4/28/2026
Jaime is always friendly, helpful and professional!
Steve P.
4 out of 5
4/26/2026
Heres what I will leave in the survey. I had an excellent experience! ????⭐️⭐️⭐️⭐️⭐️ Customer service was outstanding with great communication every step of the way. They even washed my car and front mats, which was a nice addition. I drive all the way from the Tri-Cities because I’ve only had top notch service with friendly customer service associates. I would give them a 5 star rating!!
Tina P.
5 out of 5
4/25/2026
Fast friendly service
Abby K.
4 out of 5
4/25/2026
Be sure to keep Jimmy!!
Joseph E.
5 out of 5
4/24/2026
Megan was polite and I was well informed on the sevice of my pvehicle.
Adrienne K.
5 out of 5
4/24/2026
Jimmy is awesome, always, every time!
Chester H.
5 out of 5
4/23/2026
Love your service department
Sarah L.
4 out of 5
4/23/2026
She is great! The quality of Honda parts and vehicles seems to have gone to crap.

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