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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1069 reviews 61%
4 star 369 reviews 21%
3 star 41 reviews 2%
2 star 141 reviews 8%
1 star 134 reviews 8%
Review Us
Brenda L.
4 out of 5
10/2/2024
Honestly,
Albert P.
4 out of 5
10/2/2024
Provided services at the appointment time. No excessive waiting. Thank you.
Eileen S.
4 out of 5
10/1/2024
I am so impressed with the attitude of the service department. They are friendly & efficient and seem to truly care about the customer satisfaction. Ms. Trotter was very helpful when I had additional questions about upcoming services. Keep her! She is a true asset to Underriner Honda.
Teresa T.
5 out of 5
10/1/2024
Cheryl is amazing with customer's and great at her job
Jacquelyn K.
3 out of 5
9/29/2024
All in Service Dept have been so helpful. Issue of the roof racks not resolved yet; if that was the reason for water and air getting thru the door seal, I will most likely return them for refund. They were purchased as add'l accessory when I purchased the 2024 Honda HRV in July.
Brenda K.
5 out of 5
9/29/2024
Always pleasant staff !!!
Dave P.
5 out of 5
9/28/2024
Great service ! Worked with Cheryl and another staffer . both were excellent!
Robert S.
5 out of 5
9/28/2024
We were very satisfied, very, very pleased.
Jeanne M.
5 out of 5
9/27/2024
Cheryl Trotter was very helpful and my service was done promptly and satisfactorily. Thank you. Jeanne M
Randall F.
5 out of 5
9/27/2024
Great
Michael D.
5 out of 5
9/27/2024
Cheryl was great!
Brenda E.
5 out of 5
9/27/2024
The team there is always friendly and thorough!
Joan M.
5 out of 5
9/26/2024
Kyle was very thorough & explained the process of the repair on my vehicle
Lionel T.
5 out of 5
9/26/2024
Excellent, thorough service. Scheduling was a breeze.
Edward T.
1 out of 5
9/26/2024
Had to return because oil leak following oil change. Driveway is a mess. Oil bolt was not tight. Otherwise OK
Jami K.
2 out of 5
9/26/2024
Cheryl is an amazing employee. She works very hard. In another note, I have worked with many vehicle companies, including GMC, Toyota, Denny, manhole, and Rimrock auto and have never had the experience. I am having with the Honda service department. I This is my first time owning a Honda as I’ve heard they are such an amazing vehicle, but I have had several issues and disappointing experiences in the service department. I don’t know if I got a lemon for a vehicle or what, but I am fearful of when the warranty wears out and I am feeling like I need to trade off a vehicle that I haven’t even had for a full year.
Pam C.
5 out of 5
9/26/2024
Cheryl is very nice. She is a very hard worker and I appreciate her helping me. Thank you Cheryl!
Elizabeth M.
2 out of 5
9/26/2024
It took 1 hour and 40 minutes for one key. I was quoted $95 on the phone but that did not include over $80 in labor. The people were perfectly friendly, but did not tell me there was a problem until I went to ask why it was taking so long.
Tracie M.
4 out of 5
9/24/2024
Efficient & friendly.
Nick V.
3 out of 5
9/22/2024
Only issue was lack of communication. While in waiting area I apparently received a text that I was unaware of initially. Is it too much to ask to come get me? After arriving and saying hi she took keys and said nothing else. She went to. Ar checked it in came a k stood behind her desk and an out two minutes later after I made a. Option she said I could go wait. Very on personal. i

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