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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1064 reviews 61%
4 star 368 reviews 21%
3 star 41 reviews 2%
2 star 140 reviews 8%
1 star 134 reviews 8%
Review Us
Nancy P.
1 out of 5
1/31/2025
My oil life was at 20 percent and they would not change the oil while I was there. Now I have to make another trip to the dealership soon .
Nina G.
3 out of 5
1/29/2025
Emily was a breath of fresh air to speak with. She promptly got my CRV back in to follow up on a few concerns I had.
Eugene R.
5 out of 5
1/29/2025
excellent service!!
Cynthia B.
5 out of 5
1/29/2025
Perfectly satisfied. Thank ypu
Stephanie M.
4 out of 5
1/29/2025
I'm happy with the outcome ????
Becker L.
4 out of 5
1/29/2025
Cheryl is amazing! Will definitely be coming back because of her help.
Tim V.
4 out of 5
1/29/2025
She does a great job
Shirlee P.
5 out of 5
1/29/2025
Cheryl was outstanding in the way she knows about Hondas and able to explain what is being done. She’s very professional as well as personable. So grateful I can trust Underriner with my Honda.
Kathy S.
5 out of 5
1/28/2025
Cheryl Trotter has great customer service skills, took care of my needs while making me feel like I mattered!
Christopher M.
1 out of 5
1/28/2025
I arrived 10 minutes early for my appointment. And it took 1 hour and 40 minutes for the oil change to happen.. I left one hour and fifty minutes after I arrived
Stephanie B.
4 out of 5
1/26/2025
Cheryl was so kind and amazing. I had an unexpected event come up and she answered all my phone calls and questions with kindness and understanding. Everything I asked about was addressed.
Bonnie H.
5 out of 5
1/25/2025
Cheryl is always so helpful and kind. She's the best.
Bosch F.
5 out of 5
1/25/2025
Cheryl is an excellent communicator and awesome customer service in general.
Julia R.
5 out of 5
1/24/2025
Seamless, efficient experience. Thank you!
Linda S.
5 out of 5
1/23/2025
Good service
Dave G.
4 out of 5
1/23/2025
Underriner Honda is a great facility. Friendly and knowledgable staff. Had to get a recall fuel pump replacement done. They told me it would take 4 hours to do. It took an hour and a half! Ii highly recommend this dealer.
Alan B.
5 out of 5
1/23/2025
Very helpful in my situation.
Bosch F.
5 out of 5
1/23/2025
Cheryl is always a pleasure to work with.
Carla N.
4 out of 5
1/23/2025
Underriner continues to be amazing. Staff is friendly and helpful. Emily was wonderful!
David M.
4 out of 5
1/22/2025
Emily did an outstanding job. After I explained the noise I was hearing Rmily determined right away that I needed a new air filter and she was right!

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