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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1062 reviews 61%
4 star 367 reviews 21%
3 star 41 reviews 2%
2 star 140 reviews 8%
1 star 134 reviews 8%
Review Us
Dustin D.
1 out of 5
4/8/2025
Everything was not fixed that was discussed while making the appointment.
Clyde M.
5 out of 5
4/6/2025
I was very impressed. They got the service work done even sooner than they said they would, or very courteous and very knowledgeable. Thank you very much.
Stephanie B.
5 out of 5
4/6/2025
Emily was super kind and professional. She answered all my questions and explained everything thoroughly.
Scott A.
1 out of 5
4/5/2025
I had expressed that did not have time today for recall work on seat sensor. Also asked service advisor to install windshield wipers and it was not done. Two hours for an oil change and service was a bit long. Awaiting information on passenger door not closing consistently.
Janet S.
4 out of 5
4/5/2025
We liked the texted message with photos, video, and explanation of the recommended repairs and charges. We appreciate the transparency.
Jan W.
1 out of 5
4/5/2025
The glovebox was left laying on the floor of the passenger side and I was in a hurry and had to wait to get my car after arriving so I called and left a message. No one has returned my call
Romee M.
4 out of 5
4/4/2025
Emily was great. Personable and engaging. She listened to the issues and all seem to be addressed.
Kimmie J.
4 out of 5
4/4/2025
Your customer service is excellent!
Karen H.
4 out of 5
4/4/2025
The staff took care of me right away. I was explained about items that needed to be taken care of besides the scheduled service and my options. I was kept up to date on my service.
Mary W.
5 out of 5
4/3/2025
Emily was very helpful and explained the process to me. I also appreciate that the service was covered by Underriner. Thank you
Dennis D.
5 out of 5
4/3/2025
You all were great
Phillip G.
5 out of 5
4/3/2025
Very good service
Not Provided.
2 out of 5
4/3/2025
This is not my vehicle. And I keep getting text messages about vehicles that are not mine.
Dave F.
1 out of 5
4/3/2025
Already been contacted regarding a false and misleading multi point inspection.
Nancy W.
2 out of 5
4/2/2025
Emily did great but took 3 addional visits to get the car's problem figured out.
Brian D.
5 out of 5
4/1/2025
No comment
David Q.
4 out of 5
3/31/2025
Service was quick and thorough and the employees who worked there were friendly. I only wish there was someone who could have helped me in parts I was hoping to get some touch up paint.
Robert F.
5 out of 5
3/30/2025
All was good. Thank you.
Norman A.
5 out of 5
3/30/2025
Thanks for the excellent service.
Ruben M.
4 out of 5
3/29/2025
Smooth check-in process and accurately estimated the timeline for the work to be completed

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