I literally just bought this car in October 2025. I bought it as a certified preowned with 128 point inspection. And it is amazing car. I used to come to Honda all the time until some things happen that I felt were slightly untrustworthy with my cars. When I bought this car and brought it back to Montana, I decided since it was a 2020 Honda passport I would try again. The first visit I spoke to the young man and said I would just like everything to be on the up and up and I’m just getting an oil change. Got my oil changed and had been recommended that I replaced the brake fluid. I said I would do it next time. I took it to my mechanic that works on all my other cars and asked him to replace and swap out the brake fluid so he removed all the brake brake fluid and replaced it. So I came in today for an oil change only the second one. And I got a recommendation of $1072 worth of services. One including switching out the brake fluid. The staff members reasoning for this was that they didn’t see it had been done. But clearly your technicians are not actually looking at the vehicle. They’re not asking questions. They’re not doing their due diligence. And if you have to look at a computer to know what you need to do with my car there’s a problem. I’m reaching out to the Honda dealership I bought the car from to ask how I can report this location for these things. This is very very, very shady service and I’m not even sure I can trust the Honda in Billings with any of my cars.
Again, if you’re recommending service on parts that your technicians have not even looked at on the vehicles that come in there that is very fraudulent service. Very fraudulent service so to be honest, I was not at all satisfied. And actually, I’m more concerned about my vehicle now that I’ve had it in your shop.
**** communicated well with me regarding other issues that he discovered with my car.
They checked it all and it didn't take all that long. I was even in before schedu
le. Thank you, see you in Dec.
**** is an excellent representative for Honda. Very helpful and kept me informed. Told me right up front how long it was going to take, which I really appreciated. He offered to have someone take me home so I didn’t have wait but opted to just wait. I really that you provide coffee and water. Thanks for the great service. **** was able to get me in within 2 days at a time that worked for me.
Outstanding service from ****. O brought my Honda early because of a battery issue and **** accepted my vehicle even though I had an appointment on Friday not Tuesday. Marcus originally took my request for service and answered all my questions. Due to an injury **** stepped in....great teamwork and communication.
Best service by **** he was great thanks
**** was amazing and very communicative!
Very efficient and pleasant experience. Thank you.
Always great service Marqus thanks for being my go to for the past couple years! ????
Did not look at starter which I asked as a reason I came in. Now we have to return the car for a new starter. Felt like service 5 years ago was much better.
I was impressed with the way they explained what needed to be done to correct my auto.
The body shop was great. The service department was not able to fix my plug charger and it was not communicated to me that they were really busy and could not complete the job. I appreciate not being charged for the diagnosis but I really needed it fixed.
Thank you for providing a loaner vehicle while our van was being serviced.Thank you for being kind, respectful and patient on the phone when I wanted things done now. Thank you for addressing all our concerns and working so hard to make sure the services were covered by our extended warranty. We love our Honda van! Thank you for a job well done.
I didn't get a receipt. But everyone was very pleasant and helpful.
**** has consistently provided outstanding service. As you might imagine, when I have to bring my vehicle in for diagnostics and repairs, it's not a great day... but ****'s cheerful can-do attitude helps minimize and mitigate the unhappiness I might feel about getting work done.
Marqus is an absolute pleasure to work with. He is consistently helpful and truly went the extra mile to assist me with this repair. He represents your company exceptionally well, and my interactions with him—and the rest of the service team have convinced me that my next vehicle will be one that ensures I can continue working with them. I sincerely hope the organization does everything within its power to make sure Marqus wants to keep building his career with Honda.
**** did an excellent job! He was personable and polite! He kept me up to date on what was being done and double checked to make sure I approved the maintenance being done. He represented Underriners excellent service very well.
~Donna Y
Very accommodating and pleasant.
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