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Real Reviews From Verified Customers

Service Center Review Summary

5 star 907 reviews 56%
4 star 353 reviews 22%
3 star 54 reviews 3%
2 star 161 reviews 10%
1 star 141 reviews 9%
Review Us
Meridee P.
2 out of 5
12/13/2023
It took 3 hours for a scheduled appointment to get my oil changed. When I picked up my car there were 5 other vehicles parked outside with mine. My vehicle was the only one that had not been washed.
Jim T.
5 out of 5
12/13/2023
Quality work at a very fair price
Michael R.
4 out of 5
12/13/2023
It works fine
Regina Z.
1 out of 5
12/12/2023
I was sad that my car wasn’t at least vacuumed out. My husband goes to Subaru for his maintenance and they vacuum and wash his vehicle.
Tamara B.
5 out of 5
12/12/2023
Thanks so much!
Diane M.
5 out of 5
12/12/2023
Jousts answered 2 questions we could not seem to find answers for in the manual for which we are grateful .
Chris L.
5 out of 5
12/10/2023
Excellent communication and professionalism
Corey L.
1 out of 5
12/9/2023
Brought the car in on Tuesday. They held it til Friday with no call's about progress. I called Friday they said they couldn’t find anything wrong with the car. I asked the service tech to take a ride with me and they did. The noise from the bottom of the car was the first thing we heard. Josh told me to wait til it gets worse to bring it in. Complete waste of time.
Patricia W.
5 out of 5
12/9/2023
Jackson stading is very personable and an asset at the front desk at Underriner. A keeper.
Carla F.
5 out of 5
12/8/2023
Had a very good appointment, everything was done with no problems. Jackson was organized and informative this time. Thank you!
Tamee K.
2 out of 5
12/8/2023
I live 3 hours away. I scheduled my VW for 60k service 2 weeks ago. About an hour into my service (I was quoted about 2 hours which was totally fine), I’m informed that the dealership doesn’t have ANY of the OEM parts necessary for my 60k service. I wasted an entire day driving to and from Billings to discover the dealership didn’t have the parts needed for service. I implore you to be more proactive about what is included in each regular service and ensure you have those parts in stock. And if you don’t, call your customers before they drive 6 hours and waste over $30 in gas (not to mention the value of my time). A positive from my experience: the exterior of my car was very dirty when I arrived and it was handed over sparkling clean.
Cynthia N.
5 out of 5
12/8/2023
Your entire team went above and beyond. I really appreciate it!
Monica W.
5 out of 5
12/7/2023
Always very knowledgeable and talks you thru things.
Cheryl A.
5 out of 5
12/6/2023
Friendly helpful staff. Quick service. Peace of mind
Allen G.
4 out of 5
12/4/2023
Prompt, respectful and personable. I’ll be back.
Cora A.
5 out of 5
12/2/2023
The service from the technician to Michael ****was outstanding, courteous & conscientious.
Kim B.
5 out of 5
12/1/2023
Excellent customer service
Hilary S.
5 out of 5
12/1/2023
Great service! Very patient with me. Appreciate!
Richard A.
5 out of 5
12/1/2023
Great staff
Abby A.
5 out of 5
12/1/2023
Thank you so much for the great service!

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