All went exactly as planned, although I was able to get in sooner because I arrived before my scheduled appointment.
Pay that Bonnie more, no matter what she is making now. She will make you a lot of money. She is the kind that encourages one to return.
Appreciate that Dylan pursued a refund on my second diagnostics fee when I discovered that a wrench had been left in the motor cavity that no one had found. That seems to have been the rattle we were trying to find.
Just a service engine light. Got a list of code and needed respirs. Bonnie gave hood feed back, reviewed warrany etc. She is bright and intelligent. Women Rock !
Dylan listened to what had happened with my car. Didn't make me feel like a customer states person. He took great care of me and was super easy to work with. If I have to have my car come in again, I hope Dylan is my advisor again. It was a really great experience.
Bonnie is great - she is best tech on staff that I’ve worked with, hands down.
I noticed one of the black bolts that holds the grill to the top of the radiator was missing. Not a huge deal but that was an $1800 out of pocket expense on a brand new car, would’ve liked to have had all the parts put back together correctly.
Thanks
We took the car in because of the rattle. They told us that the rattle came from the front number plate. We drove home removed the number plate and mounting bracket, but the noise/rattle remain.
Very satisfied with the customer service I received.
Bonnie is very professional and went above and beyond helping me. She is awesome. Thank you Bonnie Brunko!
Bonnie was friendly, professional, and was very helpful in developing a solution to a difficult problem. It was a pleasure to work with her.
Bonnie is great. I have taken my 2 XC70's to Underriner multiple times and Bonnie has always been great to work with. I feel like I am getting honest feedback from her and without trying to upsell me on additional services.
I had just cleaned my Tucson’s interior before going to my service appointment. The first thing I noticed upon opening the drivers side door was dirty footprints and small clumps of dirt on the floor mat. Not a big thing but that’s just sloppy.
Bonnie is wonderful. Thank you.
Ty Dylan and everyone was super nice helpful and friendly today!
Dylan was the best part of the visit; so friendly, so professional. He was a great communicator and gave me a discount for the extra hour I had to wait, as the mechanic went to lunch during my support battery replacement. Battery price is marked so high along with labor. I typically get a courtesy ride because every service takes so long at this company. Just wish the company would focus on honesty, fair pricing and quality work. That’s how you create a happy, loyal customer. Again, Dylan was the best part.
I called to let them know I would be late for my 2 PM appointment because my doctor appointment was taking more time than expected. Everyone was so cordial and accommodating! I really appreciate this as I come over 100 miles and schedule Billings appointments on the same day. Thanks for the Underinner hospitality!
Bonnie was professional, friendly, and showed genuine interest in my concern regarding some indicator warnings that popped up on my dashboard. I appreciate her getting my vehicle in promptly.
I felt there was a lack of communication. A few times. I would call and my service reps. Mailbox would be full. When I was able to leave messages, my calls were not returned in a timely manner and sometimes not at all. On one occasion I decided to talk to one of the other service attendants and they let me know that my service rep was on another call but that they could put me on hold and they would have her pick up as soon as she was available in a few minutes. I was on hold for over 25 minutes and finally gave up and hung up and called back only to find out that she was away from her station and they were not sure how long it would be until she could get back to me.
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