Did a great job. Now we just need to go kill a rabbit is chewing on the wires.
Mr. Jackson Stading was easy to work, appreciate his professionalism and follow up with information regarding my vehicle's needs and issues!
Great job at the service desk. Checked in on time and finished as promised. Car seat protective cover was used and appreciated. Unfortunately steering wheel and center consul both had crude on them, something sticky on wheel and oil on consul. Had just cleaned before bringing it in. No big deal, both cleaned off fine, just thought you might want to pass on to tech’s.
I had to bring my car back for second time after having an oil change, as it was continuing to leak oil (The O ring had cracked during oil change and then it was replaced…but the car was still leaking oil…hence second return.). I was told that they had not cleaned up the ‘?oil pan? when they replaced the oil ring and the oil was dripping from there. I believe the problem is now resolved (no more oil drips to date, but I have not driven much since the second time. My issue is primarily one of inconvenience to get issue resolved, as I live by Lake Elmo and the time to get to your location takes time, let alone the time waiting for service to be completed.
Thank you for friendly and excellent service! The Lefler's
My vehicle was serviced as requested.
Michael is an incredible person to help customers.
I called multiple times asking only for a status on warranty. I already new the diagnosed problem. I was never told that I would pay $170.00 for a diagnostic check. I was told they couldn’t answer me on warranty questions because since they took it over from the former VW everything was a mess. After multiple calls with them saying all I wanted to know was recalls and warranty, since the old VW “fixed” it three times in less than two years, that was all I needed to know. They told me they had to have the vehicle there. I was never quoted $170.00 for a diagnostic. I’m frustrated, because we had a sick coworker today and I couldn’t take it in myself. I should have been called before any agreement for 170 bucks was done. I am not happy with the customer service I was given, I told them from the beginning it was my intake manifold. I did not ask for a full diagnostic. Just warranty because of this switch. It is not my fault you guys can’t bring up former work- which I learned you can today- and that was the only
Info I needed. I feel I should get the 170 reimbursed, and I will be calling tomorrow to ask.
It's been 4 months since the engine went out. I haven't picked it up yet but hope everything will be fine...I appreciate all you that you guys do for everyone! No doubt the anti theft module and the undercoating recalls are taken care of...Thanks again!
I had a bit of an emergency today. My Tiguan developed an oil leak.i live in Colorado and will return on Saturday so I needed a quick repair. Thank goodness for your service.
Everyone was very nice and it only took about an hour to get the inspection completed..
Josh was a pleasure to work with. Thank you!
Thank you for your help and professionalism…
Jackson was polite and thorough in explaining everything. The time frame I was given was accurate and he assured me it was fine if I picked ip later due to a work commitment.
I purchased my car new from Rimrock Kia and Volkswagen. It was time for the second oil change and was told by Rimrock that Underriner’s had taken over the VW dealership and to contact them for a maintenance and recall appointment. It was 3 weeks before they could get my car in, which I feel was quite a while out for an oil change. I assumed maybe it was because of the recall. I have been receiving coupons from Rimrock Kia for numerous services. When I took my car in I was told it would take a couple of hours for the appointment. One of the coupons I had was for a tire rotation and I asked Jackson if I could use it. He told me no as they were not honoring those coupons and that it was not part of the oil change service. If I wanted my tires rotated it would cost $20. I told him that it previously was part of my oil changes and that it needed to be done do go ahead and have them do it. After 2 1/2 hours the appointment was done and I paid for the tire rotation with a $20 bill. Jackson placed the $20 bill on the counter with his copy of the service papers. He then said he would take me out to my car and gave me a copy of the service papers and my keys. It was not until I got home that I realized that I did not have a receipt for my payment.
I was very pleased with the service!
Josh was truly helpful with getting my issue with the voice commands fixed
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