Excellent customer service. Drove from Missoula to get out care repaired and the service team did a great job.
Fixed an ongoing problem with oil leak.
I have been dealing with issues and Service since July 2023. I had my oil changed at the Hyundai Service Center & eight days later while I was on a road trip. The oil plug came out and I lost all of my oil. My engine was replaced. 3 to 4 weeks later my engine light came on. The problem was diagnosed and parts were ordered. I was told they would be in, in 4 to 6 business days. Two weeks later, I finally stopped at the service center to see if my parts were in. I had to stop because whenever I call the Service Center, it automatically goes to a voicemail, I have never had a person answer the phone, and no one ever returns my calls. The parts were in, but I had not been notified. I was leaving on vacation so I scheduled the service for when I got back. I was told that something was going on with the catalytic converter and the oil intake valve that was causing the engine light to go on. When I got the car I was told the catalytic converter had been replaced, but nothing was mentioned about the oil intake valve. They said that was all OK…?? I was called when service on my car was complete and was told the shuttle driver would come to pick me up at 4:30 PM …by 5PM No one had shown up yet and my business was closing so I had to get a ride to get my car. I’m just very disappointed with the lack of communication & how difficult it is to reach anybody when I have questions or want information. I’ve been told one thing at the service center but what’s written on my service report says something different. I’ve had this car just a little over a year And I have been dealing with service issues on it more than I’ve ever dealt with on any other vehicle I’ve owned. I feel like I’ve just been treated as an older lady who will believe anything I’m told. I was excited when I purchased this car, but I have to say, I’ve been very disappointed with all of the dealings I’ve had with it since. I am sorry to have to complain about all of this, but I just feel like I’ve needed to share all that I’ve dealt with. Sincerely. Karen H
You got me in early and that was greatly appreciated. Thanks
Jackson was positive & welcoming.
You rock. I appreciate your service.
I live four hours away from Billings which is the closest VW service to me. We were in town for another engagement when I realized the 20k service was due. It was 415 on a Friday. Knowing it was a long shot we stopped to see if they could get it done. He didn't look optimistic but he went out and talked to his techs. He came back in and said they would take care of it. They even washed it; which I know is standard practice there, but it was last minute Friday. That saved me a special trip back to Billings or 2 nights of a hotel waiting for Monday morning. Most places would have told me to pound sand. Because of this experience y'all will be getting my service business from now on and the next time we purchase a vehicle I will be looking there before I buy somewhere else.
I'm so glad to have the heart working in my car and that I was charged the quoted amount.
I do appreciate the good service.
Only wish you were closer to Great Falls!
Very good customer service!!
Staff very courteous, professional and knowledgeable.
Lauren was absolutely the nicest most helpful . She's a sweetheart!
Great team, Great service,
Thanks to all who got my car back in working order.
Lourdene S
Jackson represents underiner in a very positive manner. Generally do not like going to a dealership. However my dealings with Jackson will have me coming back to underiner
Your customer service and technical mechanic were amazing!!! Friendly, professional and positive, friendly disposition. . I did not catch the mechanic’s name that worked on my vehicle. He was exceptional!! His expertise and technical knowledge on the issues I needed addressed were second to none! Thank you and your staff for making my first experience with your organization a positive and pleasant one!!
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