Bonnie and Michael were great and the service was performed ahead of schedule. Disappointed in the effort to get an appointment. Took two days and more than 8 phone calls to get past the AI answering machine. It put me in do loops and couldn’t understand my responses. Press 1 or 2. You press 2 and it says press 1 or 2. Did that 4 times. Couldn’t find my number or car. Tried online and it thinks I have a Volvo. Finally by not selecting any numbers the receptionist got me to service.
Had a problem getting someone to answer the phone so I could make an appt. Left 3 messages. Never read a call back.
The personal service of your service people is wonderful. Your AI phone answerer/scheduler is horrible- literally a nightmare. Told me that there were no service appointments available for two weeks. When i finally got thru to a real person - after a week of leaving messages and the real person receptionist walking to service and asking them to call me - there was availability on Thursday - the AI is inaccurate and frustrating - also leaving messages for people / service dept is useless - they dont get the messages and people dont get called back.
The service at Underrriner motors is top notch.
The communication was very disappointing. My car was in the shop for a month and a half and despite numerous attempts to call and inquire about its progress, no one returned my calls. I had to reach out to a salesman to schedule a service and get updates on my car. Come to find out, VW had the battery for over a month but due to a recieving error, it was marked as not being in yet. I understand that things happen but for there to be over a month of waiting for a battery, and no one questioned it or reached out was quite disappointing. Also, when I recieved my car back, it was not clean or detailed which I was surprised since with all my past experiences with VW, they have returned my car with atleast a quick wash since it was sitting outside for a month and a half.
Service was excellent! Very thorough! Thank you!
Bonnie was great in keeping me informed and up to date!
Thank you!
Past two times I have gone to Underriner someone in the service dept. has moved my washer fluid sprayers so that the fluid sprays over the top of the car and off to the sides and nothing sprays on the driver’s viewing area of the windshield. I don’t discover this until I need to clean off the windshield and my washers and wipers don’t work properly. I have no idea why someone keeps moving the sprayers out of position; I certainly didn’t ask anyone to make them useless to me.
As soon as you walk in the door Ty greets you with a smile. He is very professional and knowledgeable.
Thank you for taking care of my vehicle. With all the concern on the ICCU please help me understand how I can trust your work to correct that. I’m in Livingston and can’t have difficulty with others having a history of failure in other places in the country failing after replacement. Thank you. Judy
Best customer service experience every time
Great service, friendly staff.
Bonnie was great. It was a little concerning how many times I had to drive to Billings for the problem to be solved. I said from day one what I thought the problem was…. Four trips later it was fixed. However, everyone was very nice. It’s just frustrating.
I had a $20 coupon but only took $10 off.
Oil change appointment at 1:30pm. It took an hour and half. Always slow and takes a long time.
Thank you for your excellent service and the ease of scheduling for the service. We appreciate knowing that you get us in and out in a reasonable time while providing the excellent service on our car. Thank you again for all your expertise.
Bonnie is very knowledgeable and explained everything very clearly.
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