You should consider allowing the customer a few minutes with the Volvo technician when the service is complete. In my case there was a noise that I had identified while I was driving, 2021 XC90, during the last 800 miles on our last road trip. Jackson dismissed my claim and said it was against policy for me to speak to the technician. Jackson said the vehicle was driven by the technician and nothing could be identified, that maybe it was too windy and it prevented the technician from hearing the noise. Same noise I have been hearing during said 800 mile trip across Minnesota and South Dakota in very windy conditions. I am disappointed in the outcome of the visit. Not the same experience we use to have when Ken Alpin was the Volvo Technician. I didn’t just walk in off the street, my wife and I have had several Volvos with your dealership over the past 40 years. Thank you, Will and Jamie Banks.
I had to take a whole day of PTO and drive two hours each way just to get an assessment on my vehicle, which I understand and have no problem with. What I have a problem with is that I was told parts needed to be ordered and would be that following Monday. I was told that it would take 5 days for the parts to get in, which I was ok with. I was in on April 28th and have heard absolutely nothing back from you guys in over a month. I have called several times, getting transferred and have never once been able to talk to anybody in the service department. I have even left messages with zero returned phone calls. This is unacceptable. We are in the market for another vehicle for our 15 year old who just got his license and when I was waiting for my car on the 28th I walked around your lot and found a couple of vehicles that would have been perfect for him, but after this experience I have no desire to buy anything from you guys. This is unacceptable at best.
Very fast service thank you
Josh did a great job in getting me to address a maintenance issue with my car. Thank you Josh!
Always get excellent service!
The service was awesome, as always. I know we used non-Volkswagen coolant to fill our leaking tank, but it was a holiday and we had no other choice given that our engine was basically empty of coolant. We had a three year old child who needed to nap and we were stuck in a remote area when it happened. I don’t think we should have to pay for a flush, but if we do, I understand. I feel much more appreciated and respected at the Underinner dealership than anywhere else. The service is prompt and honest, and there is no fault at all with your wonderful staff. We just don’t believe it is fair to pay for a flush when we had no other options in a relatively dire situation. Thanks for asking.
We really appreciated the quick turn around to fix our gas leak problem. Thank you
I am from Bristol tn and I was coming through the area and needed service for my vehicle
I called 2 weeks ahead to sch and the lady was awesome in sch my spot because I was pulling camper and needed latest appt
I appreciate the team for servicing my vehiclr
Thank you . Tanner was responsive to my requests and respectful in our interactions. Great service.
Professional, courteous, and car was delivered on time as promised.
I was very happy with the service.
I appreciated everything the guy at the desk did for me (not Jackson, the other one). What I did not appreciate was my life being at risk because someone didn’t tighten my lug nuts. So much so, that I was able to twist about 15 of them off with my fingers. To drive safely, I had to tighten them myself and go BACK to underriner to make sure nothing else was messed up. I did appreciate the nice man at the desk for giving me a free oil change, but I feel like that still wasn’t enough.
I'm happy with the friendly people at the desk and quick turnaround time on getting my car fixed
Josh and all the service department staff are very friendly and helpful. No complaints!
Mr Treat was very professional and polite. He went above and beyond to help me with a problem. I really appreciate everything he did. I found him to be honest and trustworthy! Completely satisfied customer.
Very accommodating,
Thank you ????
Nothing was done. The door dent person was not there. Was told he would take a look at it. Techs not able to stop engine leak. Could not find the leak so put in a dye and I have to bring it back. It is what it is.
I can’t imagine anyone can do better than Joshua.
He is the best!????
It was done professionally & efficiently. It was expensive,but in this economy it could have been worse. Thank you.
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